5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.8 out of 100
Based on 5 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 1.2 out of 100
Based on 2 reviews and ratings
Attribute Ratings
- athenaOne is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
10.0
athenaOne
100%
1 Rating
1.0
DrChrono
10%
1 Rating
Likelihood to Renew
athenaOne
N/A
0 Ratings
1.0
DrChrono
10%
1 Rating
Usability
athenaOne
N/A
0 Ratings
5.0
DrChrono
50%
1 Rating
Availability
athenaOne
N/A
0 Ratings
5.0
DrChrono
50%
1 Rating
Performance
athenaOne
N/A
0 Ratings
6.0
DrChrono
60%
1 Rating
Support Rating
athenaOne
N/A
0 Ratings
1.0
DrChrono
10%
1 Rating
Online Training
athenaOne
N/A
0 Ratings
2.0
DrChrono
20%
1 Rating
Implementation Rating
athenaOne
N/A
0 Ratings
3.0
DrChrono
30%
1 Rating
Product Scalability
athenaOne
N/A
0 Ratings
5.0
DrChrono
50%
1 Rating
Likelihood to Recommend
athenaOne
Very well suited for outpatient multi-specialty clinics. May not be perfect for hospital based practices, but I am not in a position to say that with conviction as we are not hospital based organization.
CEO (Chief Executive Officer)
IPWMedical Practice, 51-200 employees
DrChrono
Templates are customizable and you can take pictures directly into a patient's chart.DrChrono is less appropriate for this reason: they have been working on enrolling my company for Medicare electronic billing for [seven months]. [As a result], I have been unable to bill for any Medicare patients for [seven months]. The only person I have talked to was in India [and] ([the] email address ended in .india). I have had to call Medicare to try to figure out how to complete the enrollment process, [and I ended up with this response from Medicare: "DrChrono needs to [stop being lazy and do something]!." I lost [a] significant [amount of] money.[...]
Owner
One to One Physical Therapy and Pilates Fitness LLCHealth, Wellness and Fitness, 1-10 employees
Pros
athenaOne
- Very easy to keep track of quality measures.
- Easy to track suspect conditions, care gaps.
- Easy to review performance of providers across the whole organization.
CEO (Chief Executive Officer)
IPWMedical Practice, 51-200 employees
DrChrono
- Documentation Template Customization
Owner
One to One Physical Therapy and Pilates Fitness LLCHealth, Wellness and Fitness, 1-10 employees
Cons
athenaOne
- At this point I can not think of anything that I am missing.
CEO (Chief Executive Officer)
IPWMedical Practice, 51-200 employees
DrChrono
- [Onboarding] trainers and tech support do not know the program.
- [All] DrChrono calls are from blocked, [unknown], or their personal numbers. [Looking] at [each] caller ID, you have to answer every call because they do not register as DrChrono.
- DrChrono [uses] [Google] phone and [I could] not understand what [a] trainer [said] [when I called them]. [I could not hear what the trainer said] over the noise of other conversations on [Google] phone.
- [I] [had] absolutely no way of talking to tech support in person.
- [Tech] support tickets [are] unanswered.
- [They] do not know how to enroll providers to bill Medicare electronically.
- [There was] absolutely no accountability.
- [The] platform was constantly down [and was very frustrating].
- [There was a] consistently, delayed submission.
- [Every] day, [I got] an email about a problem that they are working on.
- [Weekly] issues for platform [was] addressed for slowness.
- Tech support needs [to have professional people answering tech problems, needs to be reliable, and be responsive whenever someone has issues].
- [The] tutorial videos [for DrChrono] are from several years [ago] and no longer apply to the [most] current platform layout.
- [The] help browser [is] nonfunctional.
- [Tech support is not well trained. You can not talk to anyone in person and they often do not answer tech tickets. Onboard trainers do not know their system. Customer often figures out the answers before the training rep. Between the accent and the noise of Google phone, my entire training session was asking her to repeat what she said. When they are rated lowest of the group for tech support, it is for a reason].
Owner
One to One Physical Therapy and Pilates Fitness LLCHealth, Wellness and Fitness, 1-10 employees
Pricing Details
athenaOne
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—athenaOne Editions & Modules
—
Additional Pricing Details
—DrChrono
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$199 per month
DrChrono Editions & Modules
Edition
Starting Price | $199.001 |
---|
- per month
Additional Pricing Details
—Likelihood to Renew
athenaOne
No score
No answers yet
No answers on this topic
DrChrono
DrChrono 1.0
Based on 1 answer
DrChrono has resulted in revenue loss
Owner
One to One Physical Therapy and Pilates Fitness LLCHealth, Wellness and Fitness, 1-10 employees
Usability
athenaOne
No score
No answers yet
No answers on this topic
DrChrono
DrChrono 5.0
Based on 1 answer
If you don't want to do anything custom, the platform is pretty easy to navigate.
Owner
One to One Physical Therapy and Pilates Fitness LLCHealth, Wellness and Fitness, 1-10 employees
Reliability and Availability
athenaOne
No score
No answers yet
No answers on this topic
DrChrono
DrChrono 5.0
Based on 1 answer
I am glad I am not always affected by the platform problems. You get daily emails notifying you they are working on slowness, ERA submission problems etc
Owner
One to One Physical Therapy and Pilates Fitness LLCHealth, Wellness and Fitness, 1-10 employees
Performance
athenaOne
No score
No answers yet
No answers on this topic
DrChrono
DrChrono 6.0
Based on 1 answer
For the most part, the program slowness has not affected me directly.
Owner
One to One Physical Therapy and Pilates Fitness LLCHealth, Wellness and Fitness, 1-10 employees
Support Rating
athenaOne
No score
No answers yet
No answers on this topic
DrChrono
DrChrono 1.0
Based on 1 answer
Their tech support is not well trained. You can not talk to tech support directly. You have to submit work tickets, which have gone unanswered
Owner
One to One Physical Therapy and Pilates Fitness LLCHealth, Wellness and Fitness, 1-10 employees
Online Training
athenaOne
No score
No answers yet
No answers on this topic
DrChrono
DrChrono 2.0
Based on 1 answer
When being trained on the billing program, rather than start at the beginning and "TRAIN HOW TO USE THE PROGRAM" the trainer kept asking me what questions I had. I kept saying I don't know what I don't know. Her response was, ok, were done then. You don't have anymore questions. The only thing I could think to do was ask her to explain each item in each drop down box, but she would just read out loud the drop down choices and ask what questions I had. This pretty much sums up their training.
Owner
One to One Physical Therapy and Pilates Fitness LLCHealth, Wellness and Fitness, 1-10 employees
Implementation Rating
athenaOne
No score
No answers yet
No answers on this topic
DrChrono
DrChrono 3.0
Based on 1 answer
If you have used other EHR and programs, over time you will be able to self train for DrChrono
Owner
One to One Physical Therapy and Pilates Fitness LLCHealth, Wellness and Fitness, 1-10 employees
Alternatives Considered
athenaOne
SOAPWARE, Centricity, Amazing charts
CEO (Chief Executive Officer)
IPWMedical Practice, 51-200 employees
DrChrono
TheraOffice has the best tech support and onboarding training. WebPT is also good, but their charting templates lack customization. RehabOptima and Casamba are straight forward and reliable. I am currently stuck with DrChrono.
Owner
One to One Physical Therapy and Pilates Fitness LLCHealth, Wellness and Fitness, 1-10 employees
Scalability
athenaOne
No score
No answers yet
No answers on this topic
DrChrono
DrChrono 5.0
Based on 1 answer
The platform is often being worked on for slowness.
Owner
One to One Physical Therapy and Pilates Fitness LLCHealth, Wellness and Fitness, 1-10 employees
Return on Investment
athenaOne
- At least 2-3% increase in revenue collection.
- Timely note completion rate went up.
- Increase in payments from insurers for P4P.
CEO (Chief Executive Officer)
IPWMedical Practice, 51-200 employees
DrChrono
- Negative: I have lost reimbursement due to the time for tech support to address ticket and the max claims submission time.
- Negative: I have [not had any medicare revenue for seven months] due to DrChrono not knowing how to enroll for Medicare Electronic Billing. This issue still has not been resolved.
- Negative: Lost time due to the platform being down or running slow.
- Negative: Slow claims processing.
- Negative: DrChrono needs [qualified] tech support, [quality] [for] onboard training, [timely] response to technical issues, [and timely] response to billing issues.
Owner
One to One Physical Therapy and Pilates Fitness LLCHealth, Wellness and Fitness, 1-10 employees