What users are saying about
3 Ratings
2 Ratings
3 Ratings
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Score 9.2 out of 100
2 Ratings
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Score 3.4 out of 100

Likelihood to Recommend

athenaOne

Very well suited for outpatient multi-specialty clinics. May not be perfect for hospital based practices, but I am not in a position to say that with conviction as we are not hospital based organization.
Mohammad Khan | TrustRadius Reviewer

DrChrono

Templates are customizable and you can take pictures directly into a patient's chart.DrChrono is less appropriate for this reason: they have been working on enrolling my company for Medicare electronic billing for [seven months]. [As a result], I have been unable to bill for any Medicare patients for [seven months]. The only person I have talked to was in India [and] ([the] email address ended in .india). I have had to call Medicare to try to figure out how to complete the enrollment process, [and I ended up with this response from Medicare: "DrChrono needs to [stop being lazy and do something]!." I lost [a] significant [amount of] money.[...]
Karen Takashima | TrustRadius Reviewer

Pros

athenaOne

  • Very easy to keep track of quality measures.
  • Easy to track suspect conditions, care gaps.
  • Easy to review performance of providers across the whole organization.
Mohammad Khan | TrustRadius Reviewer

DrChrono

  • Documentation Template Customization
Karen Takashima | TrustRadius Reviewer

Cons

athenaOne

  • At this point I can not think of anything that I am missing.
Mohammad Khan | TrustRadius Reviewer

DrChrono

  • [Onboarding] trainers and tech support do not know the program.
  • [All] DrChrono calls are from blocked, [unknown], or their personal numbers. [Looking] at [each] caller ID, you have to answer every call because they do not register as DrChrono.
  • DrChrono [uses] [Google] phone and [I could] not understand what [a] trainer [said] [when I called them]. [I could not hear what the trainer said] over the noise of other conversations on [Google] phone.
  • [I] [had] absolutely no way of talking to tech support in person.
  • [Tech] support tickets [are] unanswered.
  • [They] do not know how to enroll providers to bill Medicare electronically.
  • [There was] absolutely no accountability.
  • [The] platform was constantly down [and was very frustrating].
  • [There was a] consistently, delayed submission.
  • [Every] day, [I got] an email about a problem that they are working on.
  • [Weekly] issues for platform [was] addressed for slowness.
  • Tech support needs [to have professional people answering tech problems, needs to be reliable, and be responsive whenever someone has issues].
  • [The] tutorial videos [for DrChrono] are from several years [ago] and no longer apply to the [most] current platform layout.
  • [The] help browser [is] nonfunctional.
  • [Tech support is not well trained. You can not talk to anyone in person and they often do not answer tech tickets. Onboard trainers do not know their system. Customer often figures out the answers before the training rep. Between the accent and the noise of Google phone, my entire training session was asking her to repeat what she said. When they are rated lowest of the group for tech support, it is for a reason].
Karen Takashima | TrustRadius Reviewer

Likelihood to Renew

athenaOne

No score
No answers yet
No answers on this topic

DrChrono

DrChrono 1.0
Based on 1 answer
DrChrono has resulted in revenue loss
Karen Takashima | TrustRadius Reviewer

Usability

athenaOne

No score
No answers yet
No answers on this topic

DrChrono

DrChrono 5.0
Based on 1 answer
If you don't want to do anything custom, the platform is pretty easy to navigate.
Karen Takashima | TrustRadius Reviewer

Reliability and Availability

athenaOne

No score
No answers yet
No answers on this topic

DrChrono

DrChrono 5.0
Based on 1 answer
I am glad I am not always affected by the platform problems. You get daily emails notifying you they are working on slowness, ERA submission problems etc
Karen Takashima | TrustRadius Reviewer

Performance

athenaOne

No score
No answers yet
No answers on this topic

DrChrono

DrChrono 6.0
Based on 1 answer
For the most part, the program slowness has not affected me directly.
Karen Takashima | TrustRadius Reviewer

Support Rating

athenaOne

No score
No answers yet
No answers on this topic

DrChrono

DrChrono 1.0
Based on 1 answer
Their tech support is not well trained. You can not talk to tech support directly. You have to submit work tickets, which have gone unanswered
Karen Takashima | TrustRadius Reviewer

Online Training

athenaOne

No score
No answers yet
No answers on this topic

DrChrono

DrChrono 2.0
Based on 1 answer
When being trained on the billing program, rather than start at the beginning and "TRAIN HOW TO USE THE PROGRAM" the trainer kept asking me what questions I had. I kept saying I don't know what I don't know. Her response was, ok, were done then. You don't have anymore questions. The only thing I could think to do was ask her to explain each item in each drop down box, but she would just read out loud the drop down choices and ask what questions I had. This pretty much sums up their training.
Karen Takashima | TrustRadius Reviewer

Implementation Rating

athenaOne

No score
No answers yet
No answers on this topic

DrChrono

DrChrono 3.0
Based on 1 answer
If you have used other EHR and programs, over time you will be able to self train for DrChrono
Karen Takashima | TrustRadius Reviewer

Alternatives Considered

athenaOne

SOAPWARE, Centricity, Amazing charts
Mohammad Khan | TrustRadius Reviewer

DrChrono

TheraOffice has the best tech support and onboarding training. WebPT is also good, but their charting templates lack customization. RehabOptima and Casamba are straight forward and reliable. I am currently stuck with DrChrono.
Karen Takashima | TrustRadius Reviewer

Scalability

athenaOne

No score
No answers yet
No answers on this topic

DrChrono

DrChrono 5.0
Based on 1 answer
The platform is often being worked on for slowness.
Karen Takashima | TrustRadius Reviewer

Return on Investment

athenaOne

  • At least 2-3% increase in revenue collection.
  • Timely note completion rate went up.
  • Increase in payments from insurers for P4P.
Mohammad Khan | TrustRadius Reviewer

DrChrono

  • Negative: I have lost reimbursement due to the time for tech support to address ticket and the max claims submission time.
  • Negative: I have [not had any medicare revenue for seven months] due to DrChrono not knowing how to enroll for Medicare Electronic Billing. This issue still has not been resolved.
  • Negative: Lost time due to the platform being down or running slow.
  • Negative: Slow claims processing.
  • Negative: DrChrono needs [qualified] tech support, [quality] [for] onboard training, [timely] response to technical issues, [and timely] response to billing issues.
Karen Takashima | TrustRadius Reviewer

Pricing Details

athenaOne

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

athenaOne Editions & Modules

Additional Pricing Details

DrChrono

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

DrChrono Editions & Modules

Edition
Starting Price$199.001
  1. Per Month
Additional Pricing Details

Add comparison