athenahealth headquartered in Watertown offers athenaOne, an integrated suite of its products providing a total medical practice management solution.
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Valant EHR
Score 7.0 out of 10
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Valant, headquartered in Seattle, offers a Behavioral Health EHR and Practice Management Software.
Valant is built exclusively for behavioral health. It is designed to increase the administrative and clinical efficiency of users' practices and includes built-in outcome measures, billing, reporting, telehealth, and clinical documentation tools, all tailored to the unique needs of mental health.
athenaOne is well suited to financial reporting as it allows a high degree of flexibility to create custom reporting and is very responsive when looking into claims data at a high level of detail. I'm able to create different custom reporting groups and departments that allows me to record financial results in a way that matches our objectives.
Valant is a great space for front office to use in a patient/medical setting. I think it's best used on a small scale than a large scale. I have found it challenging at times with multiple locations and with about 3000 patients to keep track. Valant is excellent at record keeping, and communicating with the client via the patient portal. However, due to size and limited functionality - this would be hard to maintain for a larger scale.
BILLING- This is all Caps - There can be room for improvement in terms of billing efficiency
Automatic Reporting - this would be beneficial to set up or have as a feature
Billing Dashboard - to view all accounts that have matured or are outstanding
Batch Posting - be it insurances or specific patients. Even Superbills cannot be "chosen" by specific people - it's all clients with balances that are active or no balances and all charges but nothing that says you want statements for say these 20 people.
Appointment Recording - this could be more efficient versus one by one processing.
Overall, athenaOne is customizable to support our reporting objectives. I'm able to define my own departments and groupings to report in a way that is needed by our org. However, it can struggle with large queries of data. If I need a report that has a lot of historical data, the system can crash while running the report.
It's very user friendly. The workspace is big, easy to read and navigate. Also, the resource knowledge base is great for when you have questions and there are several videos and guides for how to use or do something. I have had less than a year of using it and adopted it pretty quickly within the first 3 months.
Labor efficiency - this has been negative. Billing has had a lot of manual processes that unfortunately take up a lot of man hours - if this were improved, I could see a ROI that's positive
Valant has been great at certain features including the "waitlist" to capture patients and improve our chances for revenue being increased
