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58 Ratings
3 Ratings
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Score 8 out of 100

Verint Workforce Management

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58 Ratings
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Score 8 out of 100

Attribute Ratings

  • Verint Workforce Management is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.5

ATOSS Staff Efficiency Suite

75%
2 Ratings
8.0

Verint Workforce Management

80%
43 Ratings

Likelihood to Renew

ATOSS Staff Efficiency Suite

N/A
0 Ratings
6.4

Verint Workforce Management

64%
1 Rating

Likelihood to Recommend

ATOSS Software AG

ATOSS is well suited for companies working with different work patterns and on different sites. It is also possible to block the changes for the past, which is really useful if payroll is centralized. The interfaces work with multiple systems as well. But in order to avoid having a huge database, it has to be carefully cleaned from time to time by a system admin, especially if you give access to multiple persons.
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Verint

Planning how many Contact Officers we need on a specific date/time where call volumes and average handling times are available works really well. Being able to monitor adherence also works well. When I plan radio operators, I need 10 bums on seats, no AVHT is relevant, and no performance goal is relevant, but I have to make up those figures in order to generate the staffing numbers. I currently have to advertise overtime on a spreadsheet, meaning manual inputting, manually updating of Verint once accepted, etc. I also have to manually count bums on seats because things like breaks and abstractions often distort the true figures.
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Pros

ATOSS Software AG

  • Flexibility on the configuration
  • Security role access management
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Verint

  • Verint Workforce Management does a nice job of providing a broad suite of tools that allow us to build out our own back-office WFM program that may differ from other back-office areas.
  • The capabilities of the broader Verint platform tie in nicely with Verint Workforce Management, so we can use DPA, My Time, Scorecard, and Forecasting and Scheduling to manage operations from front to back.
  • User experiences and access can be tailored depending on the roles of the employees so as not to overwhelm someone with too many tools.
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Cons

ATOSS Software AG

  • Reports are not so easy to use.
  • No document upload.
  • Some specific balances needed for our business are not easy to manage.
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Verint

  • Ability to properly optimize events, classes, coachings, etc for Outbound specific groups.
  • Having Verint forecast lists for queues after adding historical weeks in.
  • Removing someone from a class that has moved to another organization and is no longer visible within mine.
  • No limit on the number of pauses. This is causing a major issue at my company around adherence and a lot of unnecessary time for my team to go in and add exceptions in order to have their adherence look correct.
  • When submitting a coaching request in the module, give the submitter the ability to select all of their employees but also select only one employee per session. This is the biggest complaint among the staff about using the Coaching Module. They don't like that they have to submit multiple requests for One-on-Ones for each employee and would prefer to submit one request and have it communicated to Verint Workforce Management that there should only be one person in each session.
  • Sorting by shift event time is no longer an option in the Calendar screen.
  • I preferred the Calendar screen when I was able to view all employees at once, and now it is limited to 50 per page.
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Pricing Details

ATOSS Staff Efficiency Suite

Starting Price

Editions & Modules

ATOSS Staff Efficiency Suite editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Verint Workforce Management

    Starting Price

    Editions & Modules

    Verint Workforce Management editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Verint offers a named user pricing model with SaaS and on-premise delivery methods.

      Pricing Info

      Likelihood to Renew

      ATOSS Software AG

      No answers on this topic

      Verint

      Whilst Verint Workforce Management is doing much of the work we were hoping it would do, there are some limitations that cause hesitancy when deciding if it is the tool for the future. No further exploration has taken place to seek alternatives to date. It is good for the Contact element of our business but not for the rest of the business, meaning we have to use two planning tools currently.
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      Alternatives Considered

      ATOSS Software AG

      This tool is suited for any airline company and based on a market benchmark done in 2009, we selected it as it was the only software that meets our requirements.
      Read full review

      Verint

      Verint Workforce Management provides more visibility on associate planned activities. It is excellent at taking multiple factors into consideration to set manageable goals and improve performance. There are a variety of options to fine tune so it is specific to the company's needs. There are multiple online resources available to become more familiar with its functionality
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      Return on Investment

      ATOSS Software AG

      • Less paper/Excel sheets: everything is centralized in the system
      • Time saving
      • Better communication: information is accessible faster and everywhere for the employees
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      Verint

      • Definitely Verint has improved our service goals related to Staffing. It's a no brainer.
      • The Style of employee self service has improved admin productivity.
      • Reporting has been tough; We write our own to supplement the stock reports. Going to the cloud is going to be difficult for us.
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