Aurea Process vs. AVEVA Work Tasks

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...

Incentivized

Anything where form input is required, data presentation and custom interface screens, connected to a database or API backend. Also good at process orchestration, where tasks need to be allocated and completed as part of a workflow, it supports delegation and escalation. It does fit well tieing together other AVEVA products.

Incentivized

• Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
• User-friendly UI
• Relatively painless implementation

Incentivized

• Wysiwyg form editor
• Desktop and mobile display
• Extensibility with JavaScript and c#
• Web API calls

Incentivized

• Standard edition is significantly lighter touch than the (pricier) Enterprise version
• There are similar solutions on the market that are competitively prices and offer positive user experience
• Data migration can be tricky at times

Incentivized

• Workflow editor user interface, a little clunky and has a learning curve
• Permissions model is complex
• Themes and corporate branding requires detailed css
• Upgrades require very thorough testing of developed artefacts

Incentivized

The features and capability is very good, but there is a learning curve to develop within it. It does take some effort to become proficient and build forms and workflows, however once deployed and running they are extremely reliable. The mobile application is quite good but best suited to be on an on-prem network rather than internet facing.

Incentivized

Power Apps is good for microsoft, and basic forms, Work Tasks is more powerful. Other middleware is better for pure data integration but doesnt enable user interaction. There are some other options, Redhat has a similar product as well but it wasnt as mature when we were evaluating.

Incentivized

• As our customers vary in size and maturity, the ROI ranges accordingly.
• For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
• For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.

Incentivized

• We have built our entire EOM reconciliation process for production management, this is not possible without Work Tasks
• We have complete standalone processes and applications built in Work Tasks, where complex steps and integrations are required. It is faster and cheaper than multiple bespoke products
• The API integration has allowed us to tie applications together where user input is required and middleware doesnt quite work

Incentivized