Aurea Process vs. BizTalk360

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...

Incentivized

Rather than having just one aspect that I appreciate the most, I've found that there are several that I enjoy the most. Customized overviews of your environment and precise breakdowns of key regions have proven highly useful. That way, I can free up some of my time to work on other things that benefit the company by handing off monitoring responsibilities to the business or other teams having a stake in these areas.

Incentivized

• Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
• User-friendly UI
• Relatively painless implementation

Incentivized

• Information flows.
• Mapping inputs and outputs.
• Connecting various subsystems.

Incentivized

• Standard edition is significantly lighter touch than the (pricier) Enterprise version
• There are similar solutions on the market that are competitively prices and offer positive user experience
• Data migration can be tricky at times

Incentivized

• It can take some time to figure out the best way to set up notifications.
• At times, it may seem like the dashboard is running slowly, however, this is largely down to the browser being used.
• Because the BizTalk360 interface doesn't appear to be responsive to mobile devices, viewing it has been difficult.

Incentivized

JBoss is well suited and supports for Open Source Applications where I used to work with BizTalk360 mainly with Windows Servers. BizTalk360 performs pretty much well with Windows. BizTalk360 really performs well with middleware.

Incentivized

• As our customers vary in size and maturity, the ROI ranges accordingly.
• For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
• For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.

Incentivized

• It is possible to automate most of the data monitoring process.
• As a general diagnostic tool, BizTalk360 will tell you what's wrong with your system.
• To detect and correct problems, you don't even have to get inside the system.

Incentivized