Aurea Process vs. BMC Helix Business Workflows

Aurea Process

BMC Helix Business Workflows

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Aurea Process	Score 10.0 out of 10	N/A	Aurea Process (formerly CX Process) from Aurea Software in Austin is a business process management offering, based on Savvion BPM.	$200,000 per year
BMC Helix Business Workflows	Score 8.3 out of 10	N/A	The BMC Helix Business Workflow, featuring the BMC Helix Chatbot, is a workflow building tool specially designed for formless case management and HR service delivery.	N/A

Pricing

Aurea Process

BMC Helix Business Workflows

Editions & Modules

License: $200,000
per year

No answers on this topic

Offerings

Pricing Offerings
Aurea Process	BMC Helix Business Workflows
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Aurea Process	BMC Helix Business Workflows

Features

Aurea Process

BMC Helix Business Workflows

Reporting & Analytics

Comparison of Reporting & Analytics features of Product A and Product B
	Aurea Process 5.3 1 Ratings 38% below category average	BMC Helix Business Workflows - Ratings
Dashboards	6.01 Ratings	00 Ratings
Standard reports	6.01 Ratings	00 Ratings
Custom reports	4.01 Ratings	00 Ratings

Process Engine

Comparison of Process Engine features of Product A and Product B
	Aurea Process 5.8 1 Ratings 36% below category average	BMC Helix Business Workflows - Ratings
Process designer	6.01 Ratings	00 Ratings
Process simulation	7.01 Ratings	00 Ratings
Business rules engine	5.01 Ratings	00 Ratings
SOA support	5.01 Ratings	00 Ratings
Process player	7.01 Ratings	00 Ratings
Model execution	5.01 Ratings	00 Ratings

Collaboration

Comparison of Collaboration features of Product A and Product B
	Aurea Process 4.0 1 Ratings 70% below category average	BMC Helix Business Workflows - Ratings
Social collaboration tools	4.01 Ratings	00 Ratings

Content Management Capabilties

Comparison of Content Management Capabilties features of Product A and Product B
	Aurea Process 4.0 1 Ratings 68% below category average	BMC Helix Business Workflows - Ratings
Content management	4.01 Ratings	00 Ratings

Best Alternatives
	Aurea Process	BMC Helix Business Workflows
Small Businesses	Square 9 Softworks Score 9.7 out of 10	Stackby Score 8.9 out of 10
Medium-sized Companies	Square 9 Softworks Score 9.7 out of 10	CMW Platform Score 9.3 out of 10
Enterprises	CMW Platform Score 9.3 out of 10	CMW Platform Score 9.3 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Aurea Process	BMC Helix Business Workflows
Likelihood to Recommend	5.0 (1 ratings)	9.0 (1 ratings)
Usability	- (0 ratings)	8.0 (1 ratings)

User Testimonials
	Aurea Process	BMC Helix Business Workflows
Likelihood to Recommend	Aurea The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen... Incentivized Verified User Anonymous Read full review	BMC Helix It's not an old app so it is still getting better. BMC is listening to queries from customers for improvements and corrections. I see good potential. Incentivized Verified User Anonymous Read full review
Pros	Aurea Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion) User-friendly UI Relatively painless implementation Incentivized Verified User Anonymous Read full review	BMC Helix Dynamic Fields DWP Catalog Integration To-Do Tasks Incentivized Verified User Anonymous Read full review
Cons	Aurea Standard edition is significantly lighter touch than the (pricier) Enterprise version There are similar solutions on the market that are competitively prices and offer positive user experience Data migration can be tricky at times Incentivized Verified User Anonymous Read full review	BMC Helix Strange Status of Dynamic Fields Questions Definition in DWP Catalog where Case should be created Case Fields Mapping in DWP Catalog Workflow Incentivized Verified User Anonymous Read full review
Usability	Aurea No answers on this topic	BMC Helix There is always space for improvement. In the BWF usage are is a wide range of use cases and it can not cover everything. We hope to work with BMC on improvements. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Aurea No answers on this topic	BMC Helix We didn't evaluate any other product as we have BMC Helix SaaS Solution Incentivized Verified User Anonymous Read full review
Return on Investment	Aurea As our customers vary in size and maturity, the ROI ranges accordingly. For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases. For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution. Incentivized Verified User Anonymous Read full review	BMC Helix We are still not live We expect faster HR Use Cases solution Better end user communication Incentivized Verified User Anonymous Read full review
ScreenShots	Aurea Process Screenshots