Aurea Process vs. BMC Helix Business Workflows

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aurea Process
Score 10.0 out of 10
N/A
Aurea Process (formerly CX Process) from Aurea Software in Austin is a business process management offering, based on Savvion BPM.
$200,000
per year
BMC Helix Business Workflows
Score 8.3 out of 10
N/A
The BMC Helix Business Workflow, featuring the BMC Helix Chatbot, is a workflow building tool specially designed for formless case management and HR service delivery.N/A
Pricing
Aurea ProcessBMC Helix Business Workflows
Editions & Modules
License
$200,000
per year
No answers on this topic
Offerings
Pricing Offerings
Aurea ProcessBMC Helix Business Workflows
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Aurea ProcessBMC Helix Business Workflows
Features
Aurea ProcessBMC Helix Business Workflows
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Aurea Process
5.3
1 Ratings
38% below category average
BMC Helix Business Workflows
-
Ratings
Dashboards6.01 Ratings00 Ratings
Standard reports6.01 Ratings00 Ratings
Custom reports4.01 Ratings00 Ratings
Process Engine
Comparison of Process Engine features of Product A and Product B
Aurea Process
5.8
1 Ratings
36% below category average
BMC Helix Business Workflows
-
Ratings
Process designer6.01 Ratings00 Ratings
Process simulation7.01 Ratings00 Ratings
Business rules engine5.01 Ratings00 Ratings
SOA support5.01 Ratings00 Ratings
Process player7.01 Ratings00 Ratings
Model execution5.01 Ratings00 Ratings
Collaboration
Comparison of Collaboration features of Product A and Product B
Aurea Process
4.0
1 Ratings
70% below category average
BMC Helix Business Workflows
-
Ratings
Social collaboration tools4.01 Ratings00 Ratings
Content Management Capabilties
Comparison of Content Management Capabilties features of Product A and Product B
Aurea Process
4.0
1 Ratings
68% below category average
BMC Helix Business Workflows
-
Ratings
Content management4.01 Ratings00 Ratings
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User Ratings
Aurea ProcessBMC Helix Business Workflows
Likelihood to Recommend
5.0
(1 ratings)
9.0
(1 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Aurea ProcessBMC Helix Business Workflows
Likelihood to Recommend
Aurea
The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Read full review
BMC Helix
It's not an old app so it is still getting better. BMC is listening to queries from customers for improvements and corrections. I see good potential.
Read full review
Pros
Aurea
  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Read full review
BMC Helix
  • Dynamic Fields
  • DWP Catalog Integration
  • To-Do Tasks
Read full review
Cons
Aurea
  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Read full review
BMC Helix
  • Strange Status of Dynamic Fields
  • Questions Definition in DWP Catalog where Case should be created
  • Case Fields Mapping in DWP Catalog Workflow
Read full review
Usability
Aurea
No answers on this topic
BMC Helix
There is always space for improvement. In the BWF usage are is a wide range of use cases and it can not cover everything. We hope to work with BMC on improvements.
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Alternatives Considered
Aurea
No answers on this topic
BMC Helix
We didn't evaluate any other product as we have BMC Helix SaaS Solution
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Return on Investment
Aurea
  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Read full review
BMC Helix
  • We are still not live
  • We expect faster HR Use Cases solution
  • Better end user communication
Read full review
ScreenShots

Aurea Process Screenshots

Screenshot of CX Platform enables leading companies to modernize, automate, and monitor their back office by bridging legacy SOA solutions to modern micro-service and container-based architectures.