Aurea Process vs. Comidor vs. OpenText AppWorks

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...

Incentivized

When you are in a big company and different departments need to collaborate on a big project, Comidor can help as it offers collaboration and at the same time BPM! Start a project, create your workflow, set your milestones and input tasks and work packages. Everything is linked and attached with this project! Comment when it is needed and communicate with your co-workers. Also, you can set automated tasks to save time!

Especially for telecom sector, AppWorks handling huge data and transform it easily and very quickly to send it to target systems with in seconds. At a time communicate more than one systems.

Incentivized

• Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
• User-friendly UI
• Relatively painless implementation

Incentivized

• Project planning with Gantt chart (workpackages creation) or ready-to-use workflows
• Kanban boards to handle tasks
• Process Dashboards with charts and metrics
• Process monitoring with filters, tags and status

• Entity model
• BPM
• User interface GUI
• Integrations

Incentivized

• Standard edition is significantly lighter touch than the (pricier) Enterprise version
• There are similar solutions on the market that are competitively prices and offer positive user experience
• Data migration can be tricky at times

Incentivized

• No ready to go templates
• No forum

• Few Controls which needs improve from user interface
• Custom controls
• Data transformation

Incentivized

AppWorks platform is very user friendly which will help us to develop the components quickly and deploy it easily. Flows can be developed quickly compared to others platform where business users can view the flow easily.

Incentivized

• As our customers vary in size and maturity, the ROI ranges accordingly.
• For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
• For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.

Incentivized

• Increased our productivity
• Increased our profits
• Minimized human error

• Integration management
• Rapid development
• SOA

Incentivized