Aurea Process vs. Higson

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...

Incentivized

Hyperon is less appropriate in smaller projects that do not contain a lot of business logic. However, if there are a lot of business rules to manage, many things that might be frequently changed, then Hyperon is a good tool to address it.

• Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
• User-friendly UI
• Relatively painless implementation

Incentivized

• Separation of business logic from the app's code
• Decision table performance
• Good GUI

• Standard edition is significantly lighter touch than the (pricier) Enterprise version
• There are similar solutions on the market that are competitively prices and offer positive user experience
• Data migration can be tricky at times

Incentivized

• Pretty high entry threshold
• A few bugs in GUI
• UX might be better in some places

It's a very good tool to manage business rules. There are certain GUI bugs and a code boilerplate, but overall it does its job really well.

There is documentation on the site to help learn about the tool. There is also an email to ask for help or any other questions. The team responds quickly with a full answer.

Hyperon has got far better performance. It also has far better GUI to manage business rules. On the other hand, Drools has a bigger community to help you with your problems.

• As our customers vary in size and maturity, the ROI ranges accordingly.
• For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
• For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.

Incentivized

• Shorter time to market with new features
• Business users might change things without the help of developers