Aurea Process vs. Jotform Apps

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...

Incentivized

Jotform Apps work well if you want to offer your users a feedback form, for instance, along with some useful links. For businesses that don't have a solid responsive website, an app would be a way to display basic information and offer some interaction in a mobile-friendly way.

Incentivized

• Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
• User-friendly UI
• Relatively painless implementation

Incentivized

• It provides wide range of templates to choose from
• Provides customization within an app according to your need
• Drag and drop features makes it less time consuming

Incentivized

• Standard edition is significantly lighter touch than the (pricier) Enterprise version
• There are similar solutions on the market that are competitively prices and offer positive user experience
• Data migration can be tricky at times

Incentivized

• Too rudimentary for multi step integrations
• Tool will be out grown

Incentivized

Incentivized

• As our customers vary in size and maturity, the ROI ranges accordingly.
• For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
• For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.

Incentivized

• This improved our engagement with attendees.
• We used this to capture feedback that was important to our planning.
• The ease of building apps made this possible. We wouldn't have been able to provide a natively coded app.

Incentivized