Aurea Process vs. NewgenONE Digital Transformation Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...

Incentivized

The Newgen OmniDocs is the best option when it comes to storing, sharing, disseminate documents. It is also widely used by the Technical team in my previous employers for storing their technical codes & queries and they have always cast their trust vote to Newgen OmniDocs. I have always recommended Newgen OmniDocs to my auditing, finance, technology and banking sector clients for whom data confidentiality matters more than any other industry. It is less appropriate in the businesses that do not require storing the documents as they destroy the documents once sent to the client to ensure they do not save client information or project. Furthermore, it is less appropriate in almost 50% of India as well as many other parts in MENA region where there is no presence of high-speed internet as it takes high bandwidth of internet to operate.

• Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
• User-friendly UI
• Relatively painless implementation

Incentivized

• Swift access to documents and repositories
• Makes it much easier to share docs. and collaborate with multiple teams at a time
• Reduce operational cost as well as time to market
• Much easier to store, and retrieve file
• Easy to access it anytime on the mobile
• Supports the documents of all formats
• Easy to learn. No training required

• Standard edition is significantly lighter touch than the (pricier) Enterprise version
• There are similar solutions on the market that are competitively prices and offer positive user experience
• Data migration can be tricky at times

Incentivized

• Doesn't operate well in India as the nation has lowest internet speed and it requires higher speed to operate
• Very long queues and slow response when calling technical helpdesk
• Takes time to upload documents

Newgen OmniDocs is the only one I have used

• As our customers vary in size and maturity, the ROI ranges accordingly.
• For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
• For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.

Incentivized

• Faster search with easy to access files which helps me in sending the document quickly to the clients and retrieving it in no time whenever they ask for it. Sending the documents quickly always ensures higher client satisfaction which has great impact on ROI
• Facilitates easy collaboration with client teams and ensures the research project is done exactly as per the client's requirements & needs. This also always makes clients happy and attract repeat projects and more revenues
• Makes it easier for the tech. team to store / save technical queries & codes. Thus, whenever I approach them to make changes in my reports/ articles while uploading it on the website, tech. team does that at much faster pace. This leads in increased efficiency of Content writers as well as the tech. team