TrustRadius

Authenticx vs. Balto

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Authenticx
Score 0.0 out of 10
N/A
Authenticx is a healthcare-focused software platform that ultilizes everyday conversations to listen at scale, making it possible to combine existing customer interactions across channels that are organized around any specific needs, interests, sources, and categories.N/A
Balto
Score 10.0 out of 10
N/A
Balto is a real-time guidance tool for contact centers from Balto Software in St.Louis. Balto provides sales managers a way for to coach call rep behaviors at scale, maintain quality, and know what's working and what's not. Balto offers dynamic prompts, listens to both sides of a conversation, and can insert preferred rebuttals and responses that agents can then read. And it includes desktop sticky notes, used to send reps reminders, contest details, strategic reminders, or other…N/A
Pricing
AuthenticxBalto
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AuthenticxBalto
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
AuthenticxBalto
Considered Both Products
Authenticx

No answer on this topic

Balto
Best Alternatives
AuthenticxBalto
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Medium-sized Companies
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Score 8.6 out of 10
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User Ratings
AuthenticxBalto
Likelihood to Recommend
-
(0 ratings)
9.5
(0 ratings)
User Testimonials
AuthenticxBalto
Likelihood to Recommend
No answers on this topic
New agents are given Balto and are able to take calls successfully from day one. They take incoming calls and Balto listens to both sides of the conversation and when things are said it will prompt the agent to move forward in different ways. It also will prompt if agents are speaking too much or if the agent isn't listening and asking the same question it will prompt them.
Verified User
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Pros
No answers on this topic
  • Hears and prompts the agent when key points are mentioned.
  • Helps us celebrate our successes.
  • Helps our new hires become successful right away.
  • Provides an interactive roadmap that changes based off the current call.
Verified User
Anonymous
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Cons
No answers on this topic
  • If we jump over a bullet point it sometimes does not go back to an unlight question when we do.
  • If we get a transfer from a fellow agent it doesn't show the correct verbiage to use.
  • It takes a little too long to go from OB verbiage to IB verbiage.
Verified User
Anonymous
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Return on Investment
No answers on this topic
  • This question is above my pay scale.
Verified User
Anonymous
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ScreenShots

Balto Screenshots

Screenshot of With Balto Notifications, agents form great habits and managers ensure a unified contact center voice. Backed by decades of habit-formation psychology, Balto’s Notifications give agents instant feedback on keywords, soft skills, and other habits they need to get right every time.Screenshot of Guide agents through make-or-break moments. Balto's Dynamic Prompts automatically show agents what to say when callers ask questions, have concerns or share critical information.Screenshot of Balto automatically scores 100% of calls so you can focus on improving conversations – not on scoring them. Balto's Dashboards show scores for individuals and groups of agents in real-time, breaking down scores into individual categories. Get a complete picture of call quality without having to wait hours for processing.Screenshot of No more saying the wrong things in make-or-break moments. Guide every rep to sell like your top performers. Balto guides reps to win the call and measures what’s working in real-time. Increase conversion rates by up to 26% in just 45 days. Learn more at https://www.balto.ai/sales/Screenshot of Balto shows reps how to stay compliant and correct mistakes in real-time while keeping track of every conversation. Get bulletproof compliance. You can’t go back to non-compliant calls, so why not mend things before the conversation is over? Learn more at https://www.balto.ai/compliance/Screenshot of Balto powers up your agents to perfect every conversation. Get better customer experiences with Balto Real-Time Guidance. No more long call times or call backs while agents search for information. Guide your agents to take control from “hello” to “goodbye”. Learn more at https://www.balto.ai/customer-experiences/