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Balto

Balto

Overview

What is Balto?

Balto is a real-time guidance tool for contact centers from Balto Software in St.Louis. Balto provides sales managers a way for to coach call rep behaviors at scale, maintain quality, and know what's working and what's not. Balto offers dynamic…

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Learn from top reviewers

The trusted Dog that will help lead you to success

Rating: 9 out of 10
June 1, 2022
IncentivizedVetted ReviewVerified User
To keep up on track with our presentation to our clients from start to finish. We follow the verbiage to keep track of where we are to go with the questions and what we need t...
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Verified user
Consultant
Balto1 year of experience

Balto will help your agents become more successful faster and stay successful.

Rating: 10 out of 10
May 31, 2022
IncentivizedVetted ReviewVerified User
Balto is an amazing tool that allows our agents to help our beneficiaries, it listens to both sides of the call and makes sure the agent is not missing out on key information ...
Continue reading
Verified user
Supervisor
Balto5 years of experience
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Pricing

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Balto

Balto

N/A
Unavailable

What is Balto?

Balto is a real-time guidance tool for contact centers from Balto Software in St.Louis. Balto provides sales managers a way for to coach call rep behaviors at scale, maintain quality, and know what's working and what's not. Balto offers dynamic prompts, listens to both sides of a conversation, and…

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Balto - "On the Spot" Demo Reaction #2

YouTube

Balto Demo Reactions

YouTube

Opening to Balto II: Wolf Quest 2001 Demo VHS [True HQ]

YouTube

Free Demo (JumP Shoot,-3k) (Balto.cfG).avi

YouTube

Balto | Vincent Clark Books a Meeting Live

YouTube

Balto - "On the Spot" Demo Reaction #1

YouTube
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Product Details

What is Balto?

Balto is a real-time guidance tool for contact centers from Balto Software in St.Louis. Balto provides sales managers a way for to coach call rep behaviors at scale, maintain quality, and know what's working and what's not. Balto offers dynamic prompts, listens to both sides of a conversation, and can insert preferred rebuttals and responses that agents can then read. And it includes desktop sticky notes, used to send reps reminders, contest details, strategic reminders, or other notes.

Balto converts calls into data automatically, sending data to a dashboard for manager review of individual or team performance. The data includes win rate analysis for particular phrases or strategies, and trend analysis. With its Playbook Designer, managers can change strategy and send agents new techniques or language when a particular approach does not appear to work.

Balto’s Leaderboard feature updates in real-time based on how well agents use Balto. Agents can access the leaderboard online or, if they’re in office, managers can put the leaderboards on big TVs.

The vendor states Balto is backed by decades of habit-formation psychology, and that Balto’s Notifications give agents instant feedback on keywords, soft-skills, and other habits they need to get right every time.

Balto Screenshots

Screenshot of With Balto Notifications, agents form great habits and managers ensure a unified contact center voice. Backed by decades of habit-formation psychology, Balto’s Notifications give agents instant feedback on keywords, soft skills, and other habits they need to get right every time.Screenshot of Guide agents through make-or-break moments. Balto's Dynamic Prompts automatically show agents what to say when callers ask questions, have concerns or share critical information.Screenshot of Balto automatically scores 100% of calls so you can focus on improving conversations – not on scoring them. Balto's Dashboards show scores for individuals and groups of agents in real-time, breaking down scores into individual categories. Get a complete picture of call quality without having to wait hours for processing.Screenshot of No more saying the wrong things in make-or-break moments. Guide every rep to sell like your top performers. Balto guides reps to win the call and measures what’s working in real-time. Increase conversion rates by up to 26% in just 45 days. Learn more at https://www.balto.ai/sales/Screenshot of Balto shows reps how to stay compliant and correct mistakes in real-time while keeping track of every conversation. Get bulletproof compliance. You can’t go back to non-compliant calls, so why not mend things before the conversation is over? Learn more at https://www.balto.ai/compliance/Screenshot of Balto powers up your agents to perfect every conversation. Get better customer experiences with Balto Real-Time Guidance. No more long call times or call backs while agents search for information. Guide your agents to take control from “hello” to “goodbye”. Learn more at https://www.balto.ai/customer-experiences/Screenshot of Ready to see how Balto can help you and your business succeed? Go to baltosoftware.com/demo. Want to learn more? Go to https://www.youtube.com/watch?v=gLSnH-2bLi0 to watch Balto Real-Time Guidance in action.

Balto Videos

A quick overview of balto.ai

Balto Integrations

Balto Competitors

Balto Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States
Supported LanguagesEnglish

Balto Downloadables

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Comparisons

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Reviews and Ratings

(2)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Balto is a software that has transformed the way users communicate and engage with customers on sales and compliance calls. Users have found that Balto keeps them on track during conversations, reminding them of important steps and value statements. It ensures that they cover all necessary information, helping them improve call quality and pass compliance requirements. The software also assists users in handling objections by providing quick rebuttals and suggestions based on customer rejection keywords. Users appreciate how Balto takes the stress out of calls by providing guidance on what to say and when, similar to having a supervisor by their side. Additionally, Balto enhances its functionality by syncing with NiCE in Demand, offering users convenient access to answers, resources, and tools in one place. Overall, Balto has proven to be a valuable tool that improves agent-to-consumer communication, increases customer retention, and boosts associates' confidence in their communication skills.

Helpful Features: Users appreciate the helpful features provided by Balto. Many reviewers have mentioned that they find the guided script and checklist feature to be valuable, as it helps them stay on track during sales calls. Additionally, users value Balto's ability to provide resources based on customer inquiries, which assists them in finding relevant information quickly and easily.

Real-time Recommendations: Balto's real-time recommendations and suggestions have received positive feedback from users. Numerous reviewers have mentioned that these recommendations help them stay focused and improve their sales performance during calls. The confidence and success achieved through Balto's guidance and feedback are highly valued by users, as it enhances their overall experience.

Ease of Use: The user-friendly interface and availability of Balto on the screen make it easy for users to navigate and track their performance. Several reviewers have appreciated this aspect of the tool, mentioning that it simplifies their workflow during sales calls. The visual cues provided by Balto, such as lighting up and confetti at the end of a call, also keep users engaged and motivated throughout their conversations.

Connectivity Problems: Several users have encountered connectivity issues while using Balto, with reports of the software not working properly during calls. Some users have experienced instances where Balto fails to load or reconnect when a call comes in, causing disruptions and frustrations.

Speech Recognition Issues: There are complaints from users regarding Balto's speech recognition capabilities. Some users have found that it fails to accurately capture what they are saying or misinterprets words, leading to misunderstandings and communication breakdowns.

Intrusive Suggestions and Prompts: Many users find Balto's predictive suggestions and prompts to be intrusive during conversations. They report that these pop-ups often provide irrelevant information and don't align well with the ongoing discussion, creating distractions that hinder smooth communication flow.

Reviews

(1-2 of 2)
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The trusted Dog that will help lead you to success

Rating: 9 out of 10
Incentivized
June 01, 2022
Verified User
Vetted Review
Verified User
Balto
1 year of experience
Use Cases and Deployment Scope
To keep up on track with our presentation to our clients from start to finish. We follow the verbiage to keep track of where we are to go with the questions and what we need to find out to assist the customer in their enrollment. If we follow Balto we will also get a great score on the Q & A.
Pros and Cons
  • Lights up to let us know we are following the script.
  • Makes sure we are asking and gathering all the correct questions.
  • I like that we get confetti at the end to tell us we have done a good job.
Likelihood to Recommend
It is a great tool to stay on track and ask all pertinent questions to our clients to ensure that we are getting all the main points to assist them in their decision.
Most Important Features
  • It helps us with our Q & A scores
  • It helps us to keep ourselves on track to give the client what they need and what they want.
Return on Investment
  • This question is above my pay scale.
Alternatives Considered
N/A

Balto will help your agents become more successful faster and stay successful.

Rating: 10 out of 10
Incentivized
May 31, 2022
Verified User
Vetted Review
Verified User
Balto
5 years of experience
Use Cases and Deployment Scope
Balto is an amazing tool that allows our agents to help our beneficiaries, it listens to both sides of the call and makes sure the agent is not missing out on key information given by the beneficiaries. This allows for a better customer experience and overall a better relationship between our company and our beneficiaries.
Pros and Cons
  • Hears and prompts the agent when key points are mentioned.
  • Helps us celebrate our successes.
  • Helps our new hires become successful right away.
  • Provides an interactive roadmap that changes based off the current call.
Likelihood to Recommend
New agents are given Balto and are able to take calls successfully from day one. They take incoming calls and Balto listens to both sides of the conversation and when things are said it will prompt the agent to move forward in different ways. It also will prompt if agents are speaking too much or if the agent isn't listening and asking the same question it will prompt them.
Most Important Features
  • Prompts when phrases are said
  • Resource for information
Return on Investment
  • The new hires are able to meet needed numbers much faster with Balto.
  • Current agents who use Balto preform better than agents that do not.
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