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Balto will help your agents become more successful faster and stay successful.
May 31, 2022

Balto will help your agents become more successful faster and stay successful.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Balto

Balto is an amazing tool that allows our agents to help our beneficiaries, it listens to both sides of the call and makes sure the agent is not missing out on key information given by the beneficiaries. This allows for a better customer experience and overall a better relationship between our company and our beneficiaries.
  • Hears and prompts the agent when key points are mentioned.
  • Helps us celebrate our successes.
  • Helps our new hires become successful right away.
  • Provides an interactive roadmap that changes based off the current call.
  • Just making sure it is hearing what is said correctly.
  • Prompts when phrases are said
  • Resource for information
  • The new hires are able to meet needed numbers much faster with Balto.
  • Current agents who use Balto preform better than agents that do not.

Do you think Balto delivers good value for the price?

Yes

Are you happy with Balto's feature set?

Yes

Did Balto live up to sales and marketing promises?

Yes

Did implementation of Balto go as expected?

Yes

Would you buy Balto again?

Yes

New agents are given Balto and are able to take calls successfully from day one. They take incoming calls and Balto listens to both sides of the conversation and when things are said it will prompt the agent to move forward in different ways. It also will prompt if agents are speaking too much or if the agent isn't listening and asking the same question it will prompt them.