TrustRadius

Authenticx vs. CallMiner Eureka

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Authenticx
Score 0.0 out of 10
N/A
Authenticx is a healthcare-focused software platform that ultilizes everyday conversations to listen at scale, making it possible to combine existing customer interactions across channels that are organized around any specific needs, interests, sources, and categories.N/A
CallMiner Eureka
Score 9.0 out of 10
N/A
CallMiner provides conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers a platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.N/A
Pricing
AuthenticxCallMiner Eureka
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AuthenticxCallMiner Eureka
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AuthenticxCallMiner Eureka
Considered Both Products
Authenticx

No answer on this topic

CallMiner Eureka
MG
Mark Goin
Consultant
Chose CallMiner Eureka
CallMiner Eureka was stronger in reporting but weaker inaccuracy. It provided good reports to focus our QA program and individuals but sometimes the interpretation of the statements was wrong.
Verified User
Anonymous
Chose CallMiner Eureka
We used an in-house product our developers built that only did a handful of things. When we moved to CallMiner we were able to expand our features and I love that they update and maintain the system for us. I get alerts that the system is being updated and that new features …
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AuthenticxCallMiner Eureka
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User Ratings
AuthenticxCallMiner Eureka
Likelihood to Recommend
-
(0 ratings)
8.0
(0 ratings)
Support Rating
-
(0 ratings)
9.0
(0 ratings)
User Testimonials
AuthenticxCallMiner Eureka
Likelihood to Recommend
No answers on this topic
Call history tracking functionalities and the ability to manage different contacts are effective through CallMiner Eureka's capabilities. Setting the interface is an easy task and the quality of the tool services is an incredible and easy communication platform for the members of the different projects. The tool has effective scheduling functions and easy project management tools which allows effective data import through the integration tools.
Annette Gilmour | TrustRadius Reviewer
Annette Gilmour
Senior Project Manager
Read full review
Pros
No answers on this topic
  • User-friendly interface
  • Great reporting
  • High customization
LB
Lenny Byers
Service Support Specialist
Read full review
Cons
No answers on this topic
  • Accuracy
  • Customer Service
MG
Mark Goin
Consultant
Read full review
Support Rating
No answers on this topic
Support is strong overall, responsiveness could always be better in any support environment.
Verified User
Anonymous
Read full review
Alternatives Considered
No answers on this topic
We used an in-house product our developers built that only did a handful of things. When we moved to CallMiner we were able to expand our features and I love that they update and maintain the system for us. I get alerts that the system is being updated and that new features are coming
Verified User
Anonymous
Read full review
Return on Investment
No answers on this topic
  • Reduced churn
  • Improved sales effectiveness
  • Agent oversight
  • WFH management
  • Marketing automation
Verified User
Anonymous
Read full review
ScreenShots