TrustRadius

Authenticx vs. CallMiner Eureka

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Authenticx
Score 0.0 out of 10
N/A
Authenticx is a healthcare-focused software platform that ultilizes everyday conversations to listen at scale, making it possible to combine existing customer interactions across channels that are organized around any specific needs, interests, sources, and categories.N/A
CallMiner Eureka
Score 9.0 out of 10
N/A
CallMiner provides conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers a platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.N/A
Pricing
AuthenticxCallMiner Eureka
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AuthenticxCallMiner Eureka
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AuthenticxCallMiner Eureka
Best Alternatives
AuthenticxCallMiner Eureka
Small Businesses
Clari Copilot
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Score 9.1 out of 10
Clari Copilot
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Medium-sized Companies
Clari
Clari
Score 8.6 out of 10
Clari
Clari
Score 8.6 out of 10
Enterprises
Clari
Clari
Score 8.6 out of 10
Clari
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Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AuthenticxCallMiner Eureka
Likelihood to Recommend
-
(0 ratings)
8.0
(5 ratings)
Support Rating
-
(0 ratings)
9.0
(2 ratings)
User Testimonials
AuthenticxCallMiner Eureka
Likelihood to Recommend
Authenticx
No answers on this topic
CallMiner
Call history tracking functionalities and the ability to manage different contacts are effective through CallMiner Eureka's capabilities. Setting the interface is an easy task and the quality of the tool services is an incredible and easy communication platform for the members of the different projects. The tool has effective scheduling functions and easy project management tools which allows effective data import through the integration tools.
Annette Gilmour | TrustRadius Reviewer
Annette Gilmour
Senior Project Manager
Read full review
Pros
Authenticx
No answers on this topic
CallMiner
  • Intent scoring
  • Custom User Dashboards
  • Drill down to each touchpoint experience
Verified User
Anonymous
Read full review
Cons
Authenticx
No answers on this topic
CallMiner
  • Admin tools such as integration/ingestion tracking.
Verified User
Anonymous
Read full review
Support Rating
Authenticx
No answers on this topic
CallMiner
We have not yet had to contact support for our Eureka service.
LB
Lenny Byers
Service Support Specialist
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Alternatives Considered
Authenticx
No answers on this topic
CallMiner
CallMiner Eureka was stronger in reporting but weaker inaccuracy. It provided good reports to focus our QA program and individuals but sometimes the interpretation of the statements was wrong.
MG
Mark Goin
Consultant
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Return on Investment
Authenticx
No answers on this topic
CallMiner
  • Easy to engage with customers.
  • Effective project communication platform.
  • Easy to provide reports and also manage contacts list.
Annette Gilmour | TrustRadius Reviewer
Annette Gilmour
Senior Project Manager
Read full review
ScreenShots