Avaya Communications API / Avaya CPaaS (discontinued) vs. Kaleyra

Avaya Communications API / Avaya CPaaS (discontinued)

26 Reviews and Ratings

Kaleyra

1 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Avaya Communications API / Avaya CPaaS (discontinued)	Score7.2 out of 10	N/A	Avaya Communications API (formerly Avaya CPaaS) supported the creation of communication apps providing IVR and automatic speech recognition, text-to-speech, SMS, or phone calls, or apply effects to communications (e.g. voice changer) as desired. The product has been discontinued as of 2025, and is no longer available for sale.	N/A
Kaleyra	Score9 out of 10	N/A	Kaleyra is a global cloud communications platform offering multi-channel integrated communication services including Messaging, Voice, and WhatsApp. By equipping 3000+ enterprises, including Fortune 500 brands, with the technology they need to safely and securely reach millions of users in over 190 countries, Kaleyra is transforming the way businesses connect with their customers. Kaleyra specializes in providing mobile messaging services for financial institutions and has a…	N/A

Pricing

Avaya Communications API / Avaya CPaaS (discontinued)

Kaleyra

No answers on this topic

No answers on this topic

Pricing Offerings
Avaya Communications API / Avaya CPaaS (discontinued)	Kaleyra
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Community Pulse
Key User Insights
	Avaya Communications API / Avaya CPaaS (discontinued)	Kaleyra
Considered Both Products	Discontinued Products No answer on this topic	Kaleyra No answer on this topic
	Would buy again
	100% Would buy again 5 Answers	No answers on this topic
	Delivers good value for the price
	100% Delivers good value for the price 5 Answers	No answers on this topic
	Happy with the feature set
	100% Happy with the feature set 5 Answers	No answers on this topic
	Lived up to sales and marketing promises
	100% Lived up to sales and marketing promises 5 Answers	No answers on this topic
	Implementation went as expected
100% Implementation went as expected 5 Answers	No answers on this topic

Best Alternatives
	Avaya Communications API / Avaya CPaaS (discontinued)	Kaleyra
Small Businesses	Telegram Score8.8 out of 10	Telegram Score8.8 out of 10
Medium-sized Companies	Telegram Score8.8 out of 10	Telegram Score8.8 out of 10
Enterprises	Telegram Score8.8 out of 10	Telegram Score8.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Avaya Communications API / Avaya CPaaS (discontinued)	Kaleyra
Likelihood to Recommend	8.4 (5 ratings)	- (0 ratings)
Usability	8.1 (3 ratings)	- (0 ratings)
Support Rating	8.1 (3 ratings)	- (0 ratings)

User Testimonials
	Avaya Communications API / Avaya CPaaS (discontinued)	Kaleyra
Likelihood to Recommend	Discontinued Products The Avaya [One Cloud CPaaS (formerly Zang Cloud)] of course is very well suited for any business purpose where the automated sending or handing of SMS and voice conversations, but specifically being able to use the embedded "Voice Input" functionality allows you to combine Avaya CPaaS with Natural Language and AI with these multi channel inputs which brings the customer experience to another level! Incentivized Darryl Jackman Development Operations Read full review	Kaleyra No answers on this topic
Pros	Discontinued Products IVR Text to speech API Support RISHIRAJ MUKHERJEE Vice President Information Technology Read full review	Kaleyra No answers on this topic
Cons	Discontinued Products Native high quality speech-to-text and text-to-speech capabilities. WebRTC voice, video. WhatsApp connectivity. Venkatesh Krishnaswamy CEO and Founder Read full review	Kaleyra No answers on this topic
Usability	Discontinued Products Avaya OneCloud CPaaS and Spaces Learning make it easy for learners, coaches, and teachers to connect with each other – providing an engaging and effective learning experience. The intuitive user experience, natural collaboration environment, and real-time communications tools empower virtual education that is simple, hybrid, and interactive. Imagine a day-in-the-life of Mark Rowland, a home-based customer service adviser at a large telecommunications company. Mark was recently scheduled for some customer support training, based on identified gaps in his job performance. Mark starts on the “My Classes” screen. The home page for each topic includes a live feed of announcements, learning-related posts, and other activity. The People panel displays a list of all participants and provides an indication of who is currently online. Mark clicks the ‘Join Virtual Classroom’ button to join the next Virtual Coaching Session. Mark meets with a coach and several peers in a live video collaboration environment. Next, Mark clicks the Chat tab and quickly says hi to the group. The coach shares his screen and begins walking the learners through the latest internet connection process for broadband routers. Afterwards, Mark notices that a recording of the session is now available in the Stream. David James Clarke IV Chief Product Officer Read full review	Kaleyra No answers on this topic
Support Rating	Discontinued Products Avaya OneCloud CPaaS support has been excellent. Specifically: Onboarding new users (licensing) API integration support Client platform support for learners Seamless rollout of new features (and documentation) David James Clarke IV Chief Product Officer Read full review	Kaleyra No answers on this topic
Alternatives Considered	Discontinued Products We have tried many other CPaaS platforms including Twilio, Telnyx, Nexmo, SignalWire and Bandwidth. The Avaya CPaaS has the richest set of available features combined with the most competitive pricing model! Incentivized Darryl Jackman Development Operations Read full review	Kaleyra No answers on this topic
Return on Investment	Discontinued Products Time to market Improve customer service Alan Apawan Head of Development Read full review	Kaleyra No answers on this topic
ScreenShots		Kaleyra Screenshots