TrustRadius

Avaya Communications API vs. ShoutOUT Messaging Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avaya Communications API
Score 7.4 out of 10
N/A
Avaya Communications API (formerly Avaya CPaaS) supports the creation of communication apps providing IVR and automatic speech recognition, text-to-speech, SMS, or phone calls, or apply effects to communications (e.g. voice changer) as desired.N/A
ShoutOUT Messaging Platform
Score 0.0 out of 10
Mid-Size Companies (51-1,000 employees)
ShoutOUT is a business texting tool to send personalized SMS campaigns, with advanced personalization and segmentation features. Users can send: personalized alerts promotions reminders short links marketing / promotional campaigns customer feedback collection customer updates conversational messaging team communication in any SMEs including the…
$0.01
per SMS per SMS
Pricing
Avaya Communications APIShoutOUT Messaging Platform
Editions & Modules
No answers on this topic
Growth
$9.99
per month per SMS
Pro
$19.99
per month per SMS
Starter
Free subscription
per SMS
Offerings
Pricing Offerings
Avaya Communications APIShoutOUT Messaging Platform
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Avaya Communications APIShoutOUT Messaging Platform
Best Alternatives
Avaya Communications APIShoutOUT Messaging Platform
Small Businesses
Telegram
Telegram
Score 8.9 out of 10
Telegram
Telegram
Score 8.9 out of 10
Medium-sized Companies
Telegram
Telegram
Score 8.9 out of 10
Telegram
Telegram
Score 8.9 out of 10
Enterprises
Telegram
Telegram
Score 8.9 out of 10
Telegram
Telegram
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Avaya Communications APIShoutOUT Messaging Platform
Likelihood to Recommend
8.4
(5 ratings)
-
(0 ratings)
Usability
8.1
(3 ratings)
-
(0 ratings)
Support Rating
8.1
(3 ratings)
-
(0 ratings)
User Testimonials
Avaya Communications APIShoutOUT Messaging Platform
Likelihood to Recommend
Avaya
The Avaya [One Cloud CPaaS (formerly Zang Cloud)] of course is very well suited for any business purpose where the automated sending or handing of SMS and voice conversations, but specifically being able to use the embedded "Voice Input" functionality allows you to combine Avaya CPaaS with Natural Language and AI with these multi channel inputs which brings the customer experience to another level!
DJ
Darryl Jackman
Development Operations
Read full review
ShoutOUT Labs
No answers on this topic
Pros
Avaya
  • IVR
  • Text to speech
  • API Support
RISHIRAJ MUKHERJEE | TrustRadius Reviewer
RISHIRAJ MUKHERJEE
Vice President Information Technology
Read full review
ShoutOUT Labs
No answers on this topic
Cons
Avaya
  • Native high quality speech-to-text and text-to-speech capabilities.
  • WebRTC voice, video.
  • WhatsApp connectivity.
Venkatesh Krishnaswamy | TrustRadius Reviewer
Venkatesh Krishnaswamy
CEO and Founder
Read full review
ShoutOUT Labs
No answers on this topic
Usability
Avaya
Avaya OneCloud CPaaS and Spaces Learning make it easy for learners, coaches, and teachers to connect with each other – providing an engaging and effective learning experience. The intuitive user experience, natural collaboration environment, and real-time communications tools empower virtual education that is simple, hybrid, and interactive. Imagine a day-in-the-life of Mark Rowland, a home-based customer service adviser at a large telecommunications company. Mark was recently scheduled for some customer support training, based on identified gaps in his job performance. Mark starts on the “My Classes” screen. The home page for each topic includes a live feed of announcements, learning-related posts, and other activity. The People panel displays a list of all participants and provides an indication of who is currently online. Mark clicks the ‘Join Virtual Classroom’ button to join the next Virtual Coaching Session. Mark meets with a coach and several peers in a live video collaboration environment. Next, Mark clicks the Chat tab and quickly says hi to the group. The coach shares his screen and begins walking the learners through the latest internet connection process for broadband routers. Afterwards, Mark notices that a recording of the session is now available in the Stream.
David James Clarke IV | TrustRadius Reviewer
David James Clarke IV
Chief Product Officer
Read full review
ShoutOUT Labs
No answers on this topic
Support Rating
Avaya
Avaya OneCloud CPaaS support has been excellent. Specifically:
  • Onboarding new users (licensing)
  • API integration support
  • Client platform support for learners
  • Seamless rollout of new features (and documentation)
David James Clarke IV | TrustRadius Reviewer
David James Clarke IV
Chief Product Officer
Read full review
ShoutOUT Labs
No answers on this topic
Alternatives Considered
Avaya
We have tried many other CPaaS platforms including Twilio, Telnyx, Nexmo, SignalWire and Bandwidth. The Avaya CPaaS has the richest set of available features combined with the most competitive pricing model!
DJ
Darryl Jackman
Development Operations
Read full review
ShoutOUT Labs
No answers on this topic
Return on Investment
Avaya
  • Time to market
  • Improve customer service
AA
Alan Apawan
Head of Development
Read full review
ShoutOUT Labs
No answers on this topic
ScreenShots

ShoutOUT Messaging Platform Screenshots

Screenshot of Dashboard Main dashboard displaying the main menu on the left side, credit balance, campaign history, recent campaign analytics, contacts, and purchased sender IDs / mobile numbers, giving a holistic view of the user account with all important data at a glance.Screenshot of SMS compose box Message compose box to edit the SMS content, add emojis and custom attributes, use saved templates or create new ones, and shorten link using the built-in URL shortener. The mobile phone screen displays how the SMS will look like in the recipient's phone.Screenshot of Campaign analytics Campaign dashboard displaying all campaigns created to date, with the options to search previous campaigns by name, create new campaigns, and view in detail analytics for each campaign by clicking on them.Screenshot of Contact Segmentation Group contacts based on their personal data, purchase behaviors, demographics etc. View all added contacts and relevant data as well as created contact groups, with the options to add new contacts, search contacts, download contacts, and filter contacts by attributes (e.g., location, age, browser).