Aviatrix vs. BMC Track-It!

This product offers simple ways to manage network routing between public cloud, on-prem, and external network. It has built-in options to secure network traffic, as well as option to direct traffic to 3rd party security products for a more advanced traffic inspection. The core function works and is easy to operate. On the other hand, I am unable to give it more than 7-star because some useful features are lacking. This includes lack of customization in email alerting, IPS policy management, and temproarily admin-down of an established site to site VPN connection.

Incentivized

Track-It! is great for a small-to-medium sized enterprise that has a fairly small IT department but needs far more control of tickets than just email and spreadsheets. It scales well enough as IT departments grow, adding techs is simple enough, as is changing the workflow. A large company would probably be better off with a different solution. The lack of easy customization, and the shortcomings it has in workflow templates (which would be a nightmare for project management) means it won't scale up that far.

Incentivized

• With a few very easy steps to establish routing between AWS VPC
• Easy procedures to establish site to site VPN connection with external parties.
• Provide network access control on routing traffic using its own build-in firewall inspection or directing traffic to 3rd party NGFW for full stack inspection.

Incentivized

• The software is simple to use. There doesn't seem to be a lot of bells and whistles which could be attractive to some users.
• It includes email notifications where users are able to respond to an email and it updates the ticket.
• The system gives you the ability to customize your view so that you only need to see that tickets that are relevant to you or your group.

Incentivized

• It lacks of ways to admin-down an established site to site VPN connections is one of the short coming.
• In network traffic inspection, it lacks options to customize the IPS function is another short coming.
• While the product allows lots of email alerting options, it lacks ways to customize the alerting email messages and ways to suppress alert flooding.

Incentivized

• Configuration is convoluted in my opinion. Getting the email to flow how you'd like is difficult.
• A lot of the configuration option names aren't very clear. It seems they use their own terminology for things I would have never guessed.
• Support is lacking - asking them for help always results in them directing you to a KB article. Sometimes you just want hand holding.

Incentivized

The core function of the product works very well. It really makes network traffic management easy in public clound, as well as crossing different public and private cloud platform.

Incentivized

Very responsive and very strong technical skill even on the first teir support.

Incentivized

We have rarely needed to use Support for BMC Track-It!, but in the times that we did need to use it, they were excellent. The biggest issue is that after not paying for support for about three years, now that we NEED support, it is too expensive for us to receive. This is due to the way their support is billed. So long as you never drop support, then you should be fine.

Incentivized

We initially tried using the native routing funcitons in AWS (transit gateway) and in Azure (virtual network). While those native options worked, it became difficult to opeate when we tried to impose security inspection on the routing traffic. This leads us to the Aviatrix solution.

Incentivized

BMC Track-It! is much more bare bones compared to ServiceNow products, and if your department has the money, ServiceNow is a much better option. Not only is the Knowledge Base much easier to create and publish articles, but the asset management in BMC Track-It! is practically useless. BMC Track-It! is more cost effective, and with a small amount of technicians there's likely no reason to need a bigger solution, but it leaves a lot wanting.

Incentivized

• Reduce labor hours for network admin to manage public clound network routing policy.
• Build-in security features may be good enough for small/medium size companies, and thus saving money from full funciton NGFW solution.
• The Cost-IQ feature enable one to capture traffic volume of each VPC. This provides one way for the enterprise to perform cost charge back to various business funcitons at the VPC level.

Incentivized

• The biggest positive impact it had on ROI was that the software itself didn't require any expensive ongoing maintenance contracts since it was installed and managed by our organization.
• The negative aspect of this is if there was a major problem with the software, then it would require contacting the vendor, at which point it could become expensive for a service call.

Incentivized