What users are saying about

AWS Config vs ServiceNow Now Platform

AWS Config
20 Ratings
ServiceNow Now Platform
25 Ratings

AWS Config

20 Ratings
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Score 8.7 out of 100

Based on 20 reviews and ratings

ServiceNow Now Platform

25 Ratings
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Score 8.6 out of 100

Based on 25 reviews and ratings

Likelihood to Recommend

AWS Config

It's really good if your infrastructure services is all in AWS, that means everything could be audited and monitored using AWS config. You also can create alarms to notify you or your team about any changes on your AWS resources which is very useful to prevent abuse if you have a fairly large team. It's also very useful whenever some third party wants to audit your AWS resources, if you have a fairly comprehensive AWS config configured, the auditing process will be easy since they only need to look at your AWS config setup.

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Anonymous | TrustRadius Reviewer
Verified User
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ServiceNow Now Platform

ServiceNow Now Platform is well suited for those who want a lot of customization and needs to adapt the tool to its own process. In general, other ServiceNow solutions are designed to works out-of-the-box, so with ServiceNow Now Platform, you can easily develop your own solution to manage and automate the process.

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Rubens F. Dalle Lucca | TrustRadius Reviewer
Rubens F. Dalle Lucca
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Pros

AWS Config

  • Great to track config changes and helpful for troubleshooting.
  • Great for compliance questions you might get.

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Anonymous | TrustRadius Reviewer
Verified User
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ServiceNow Now Platform

  • Incident response, change management, asset management, and problem management.
  • User communication, availability, ease of use, and user adoption.

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

AWS Config

  • Vendor [lock-in] as this is only available on AWS
  • [The] interface is dated and is [in] need of updating by AWS
  • Graphing is [...] not the easiest to configure

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Anonymous | TrustRadius Reviewer
Verified User
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ServiceNow Now Platform

  • My home screen needs to auto update based on a timer.
  • Long drawn out process for closing a ticket.
  • Creating change control tasks are not intuitive.

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James Molnar | TrustRadius Reviewer
James Molnar
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Performance

AWS Config

AWS Config 9.6
Based on 4 answers
Would rate lower for other workloads but for AWS workloads its simple to set up, cost effective and customisable. Primary use case is compliance from a governance perspective.

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Anonymous | TrustRadius Reviewer
Verified User
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ServiceNow Now Platform

No score
No answers yet
No answers on this topic

Support Rating

AWS Config

No score
No answers yet
No answers on this topic

ServiceNow Now Platform

ServiceNow Now Platform 10.0
Based on 4 answers
In our specific case, we do not need ServiceNow Now Platform support over the product. However, for our customers and the support offer, from ServiceNow Now Platform, and especially from the partner ecosystem, there are plenty of offers out of the market. From ServiceNow Now Platform, partners, and a robust and mature ecosystem of professionals.

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Rubens F. Dalle Lucca | TrustRadius Reviewer
Rubens F. Dalle Lucca
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Alternatives Considered

AWS Config

I do not know or have used any other product in AWS cloud space that matches what AWS Config provides. We have some custom built monitoring and governance, however that is there because AWS Config does not provide it currently.

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Anonymous | TrustRadius Reviewer
Verified User
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ServiceNow Now Platform

In the past, I've used Remedy and the organization was using Spiceworks for years. I was so used to those platforms that when we started the search, I was honestly, completely biased towards those two. After comparing features side by side, going through user trials and watching customers interact with the interface, and the ease of use and adoption, it was clear that even against my biased opinion, ServiceNow was the clear winner. During our trials we compared:ServiceNowSpiceworksRemedyFreshServiceSolarwindsServicedesk

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Anonymous | TrustRadius Reviewer
Verified User
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Return on Investment

AWS Config

  • A "Big Fish" company that is more concerned about the security of their data came aboard with us more easily since they trust us with the AWS config setup
  • Less time to debug or finding out issue on infrastructure whenever it happens
  • Easy and fast to roll back whenever changes that caused issues happen

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Anonymous | TrustRadius Reviewer
Verified User
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ServiceNow Now Platform

  • Auto ticket generation from Logic Monitor.
  • Consistent cloud-based ticketing.
  • Cloud based and available from anywhere.

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James Molnar | TrustRadius Reviewer
James Molnar
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Pricing Details

AWS Config

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ServiceNow Now Platform

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

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