What users are saying about
29 Ratings
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82 Ratings
29 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

ServiceNow Now Platform

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82 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Attribute Ratings

  • AWS Config and ServiceNow Now Platform are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.7

AWS Config

87%
6 Ratings
8.7

ServiceNow Now Platform

87%
27 Ratings

Likelihood to Renew

AWS Config

N/A
0 Ratings
10.0

ServiceNow Now Platform

100%
1 Rating

Usability

AWS Config

N/A
0 Ratings
8.8

ServiceNow Now Platform

88%
21 Ratings

Performance

9.6

AWS Config

96%
4 Ratings

ServiceNow Now Platform

N/A
0 Ratings

Support Rating

AWS Config

N/A
0 Ratings
8.6

ServiceNow Now Platform

86%
25 Ratings

Contract Terms and Pricing Model

AWS Config

N/A
0 Ratings
8.7

ServiceNow Now Platform

87%
10 Ratings

Professional Services

AWS Config

N/A
0 Ratings
8.2

ServiceNow Now Platform

82%
5 Ratings

Likelihood to Recommend

AWS Config

It's really good if your infrastructure services is all in AWS, that means everything could be audited and monitored using AWS config. You also can create alarms to notify you or your team about any changes on your AWS resources which is very useful to prevent abuse if you have a fairly large team. It's also very useful whenever some third party wants to audit your AWS resources, if you have a fairly comprehensive AWS config configured, the auditing process will be easy since they only need to look at your AWS config setup.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
Varun Dhingra | TrustRadius Reviewer

Pros

AWS Config

  • The ability to track changes in AWS is paramount, AWS config allows you to do this
  • Allows the auditing of an AWS account
  • Can view history of an account that has AWS config enabled
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

  • Can integrate to CMBD tools like puppet, Chef to manage the Infrastructure inventory
  • Change management workflow is one of the good modules in ServiceNow Now Platform Review to track end to end
  • Able to integrate with internal tools via API call and act as single page to view all the information
Anonymous | TrustRadius Reviewer

Cons

AWS Config

  • It's only AWS, no third party.
  • Not the most intuitive interface, but with a little getting used to it is OK.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

  • Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
  • Tutorials on how to be the best at reporting in servicenow
  • Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
  • Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
Anonymous | TrustRadius Reviewer

Pricing Details

AWS Config

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

ServiceNow Now Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

AWS Config

No score
No answers yet
No answers on this topic

ServiceNow Now Platform

ServiceNow Now Platform 10.0
Based on 1 answer
Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.
Anonymous | TrustRadius Reviewer

Usability

AWS Config

No score
No answers yet
No answers on this topic

ServiceNow Now Platform

ServiceNow Now Platform 8.8
Based on 21 answers
As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.
Anonymous | TrustRadius Reviewer

Performance

AWS Config

AWS Config 9.6
Based on 4 answers
Would rate lower for other workloads but for AWS workloads its simple to set up, cost effective and customisable. Primary use case is compliance from a governance perspective.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

No score
No answers yet
No answers on this topic

Support Rating

AWS Config

No score
No answers yet
No answers on this topic

ServiceNow Now Platform

ServiceNow Now Platform 8.6
Based on 25 answers
They are Knowledgeable. They explain from the layman's perspective and are always quick and ready to help. They carry the patient in their conversation and provide a detailed understanding of our query. They also help to build knowledge. They are quick in rendering their help in Service Now forums. They understand their responsibility as the face of the company and are on top of things.
Althia Cardoza | TrustRadius Reviewer

Alternatives Considered

AWS Config

I do not know or have used any other product in AWS cloud space that matches what AWS Config provides. We have some custom built monitoring and governance, however that is there because AWS Config does not provide it currently.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
Anonymous | TrustRadius Reviewer

Contract Terms and Pricing Model

AWS Config

No score
No answers yet
No answers on this topic

ServiceNow Now Platform

ServiceNow Now Platform 8.7
Based on 10 answers
Our base managed service MSA is very clear and focused on our use of ITSM (ITIL role license). Other parts of the platform use some sort of transaction count licensing. This type of pricing does not work for an implementation of our scale.
Jeff Lowenthal | TrustRadius Reviewer

Professional Services

AWS Config

No score
No answers yet
No answers on this topic

ServiceNow Now Platform

ServiceNow Now Platform 8.2
Based on 5 answers
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
Prad Das | TrustRadius Reviewer

Return on Investment

AWS Config

  • A "Big Fish" company that is more concerned about the security of their data came aboard with us more easily since they trust us with the AWS config setup
  • Less time to debug or finding out issue on infrastructure whenever it happens
  • Easy and fast to roll back whenever changes that caused issues happen
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

  • Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
Adrina Patterson | TrustRadius Reviewer

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