Azure AI Language vs. Chattermill

Best suited for large organizations, availability of usage of more than one language in a specific API call. Moderately suited for small and mid sized organizations as the pricing is on a higher end

Incentivized

Think about large scale ecommerce store (with thousands customers, and hundreds of orders every week). If you want to manage a large scale customer's feedback - this tool is for you. It is too complex for small projects, but for large one it is perfect. Has some minor issues, but in general it will help you to draw a Customer Journey Map, find "hot spots" and implement solutions. Great visualization (in reports) is a huge benefit of Chattermill (and sentiment analysis of course). Thanks to connection between customer support system (like ticketing system) it will allow you to manage support/returns/warranties feedback also. I dont know how it works for other businesses but for large scaled ecommerce it is perfect

Incentivized

• The data is pre configured that means the AI models that are used by features are not customizable. One needs to send data and have to use the output of the feature in our application
• Availability of customizations in order to adjust some specific requirements
• Availability of Language studio so that one can avoid coding

Incentivized

• collect customer feedback
• automate feedback reports
• pulling insights on customer data

Incentivized

• The application is hard to use for new users
• Data Integration is complex in nature
• For Mid - sized organizations, the pricing is on higher end

Incentivized

• More report types

Super easy to use and very intuitive

Incentivized

We haven't used other products. Our experience with Azure, whilst not meeting our needs this time around, was positive, educational and insightful. This was the first time that we had considered using an AI tool to manage and manipulate our data and we were unsure of the capabilities.

Incentivized

Chattermill is more complex, easier to integrate between systems that we used (ticketing, livechat, reporting, CRM). Very informative reports (that will reveal what your customers really think). Custom reports creation is a benefit too - it is easier than in other systems. Automatic categorization of feedback is a helpful tool that do big part of job for you

Incentivized

• Usage of more than one language in one specific API call
• Question Answering Feature
• Key Phrase Extraction, hence one need to read the entire phrase to understand the context

Incentivized

• Helping reduce churn
• easily 10x return on investment in happy customers
• product ideas and updates that otherwise would not have been surfaced

Incentivized