atSpoke (discontinued) vs. Back

atSpoke (discontinued)

Back

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
atSpoke (discontinued)	Score 9.1 out of 10	N/A	atSpoke was a ticketing and request management app designed to support IT help desks, HR, or management with handling employee requests and assistance needs. It was acquired by Okta in 2021, and is no longer available.	N/A
Back	Score 0.0 out of 10	Mid-Size Companies (51-1,000 employees)	Back is a collaboration and automation platform that enables internal service and business operations teams to manage workplace requests in one platform. The digital workplace promised to improve work for humans. But instead of removing distractions, it multiplies them. Finding or filing a piece of information can be time consuming, as everything is scattered throughout various systems. Getting help for a problem from the right colleague isn’t trivial, as different teams often use…	$40 per agent per month

Pricing

atSpoke (discontinued)

Back

Editions & Modules

No answers on this topic

Business: €40
per agent per month

Offerings

Pricing Offerings
atSpoke (discontinued)	Back
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	atSpoke (discontinued)	Back
Considered Both Products	atSpoke (discontinued) Verified User Anonymous Chose atSpoke (discontinued) Spoke outperforms ManageEngine Service Desk Plus on all levels. The user interface is a lot more user-friendly. Service Desk Plus did not offer any AI-driven auto-responses. They also did not offer any Slack integration which is the primary way (and preferred) that our … Incentivized Helpful? Rose Layton Strategic Technology Partner Chose atSpoke (discontinued) Spoke is just... easier. Easier to set up and easier to use, for both admins and users. We already have asset management and didn’t necessarily need our ticketing system to be directly connected to it. We wanted a product that was friendly to use, not crazy expensive, and … Incentivized Helpful?	Back No answer on this topic

Features

atSpoke (discontinued)

Back

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	atSpoke (discontinued) 8.4 Ratings 3% above category average	Back - Ratings
Organize and prioritize service tickets	7.30 Ratings	00 Ratings
Expert directory	8.30 Ratings	00 Ratings
Service restoration	10.00 Ratings	00 Ratings
Self-service tools	8.60 Ratings	00 Ratings
Subscription-based notifications	8.40 Ratings	00 Ratings
ITSM collaboration and documentation	8.20 Ratings	00 Ratings
ITSM reports and dashboards	8.00 Ratings	00 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	atSpoke (discontinued) 9.0 Ratings 10% above category average	Back - Ratings
Configuration mangement	9.00 Ratings	00 Ratings
Policy and contract enforcement	9.00 Ratings	00 Ratings

Change management

Comparison of Change management features of Product A and Product B
	atSpoke (discontinued) 8.3 Ratings 3% below category average	Back - Ratings
Change requests repository	8.60 Ratings	00 Ratings
Change calendar	8.30 Ratings	00 Ratings
Service-level management	8.00 Ratings	00 Ratings

Best Alternatives
	atSpoke (discontinued)	Back
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	ManageEngine ServiceDesk Plus Score 9.2 out of 10	ManageEngine ServiceDesk Plus Score 9.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	atSpoke (discontinued)	Back
Likelihood to Recommend	8.4 (0 ratings)	- (0 ratings)
Support Rating	8.0 (0 ratings)	- (0 ratings)

User Testimonials
	atSpoke (discontinued)	Back
Likelihood to Recommend	With our experience, it is very well tailored to organizing our work requests to the IT dept in a very organized, user friendly fashion. The 'smart' technology allows all employees to submit a ticket within their favorite software / process (e.g. Slack vs. email) and IT can field requests in a central location. Incentivized Verified User Anonymous Read full review	No answers on this topic
Pros	Machine learning: Spoke learns the answers to common questions and will offer answers when people submit requests. Simple licensing: Straightforward, per-user licensing, that doesn’t require add-ons or hidden costs to use it fully. Great customer relationship: Spoke is a hands-on partner in our organization, listening to our feedback and implementing our ideas. Fast development cycle: The process, from the conception of new features to their general release, can be as short as a few weeks. Incentivized Rose Layton Strategic Technology Partner Read full review	No answers on this topic
Cons	I don't have any feedback for this area as the product is still very new to us. Incentivized Verified User Anonymous Read full review	No answers on this topic
Support Rating	Any questions we've had were fielded in a very timely manner and their staff have been very helpful in our launch and ongoing inquiries. Internally, it has been very well received amongst staff and has increased efficiency, company wide Incentivized Verified User Anonymous Read full review	No answers on this topic
Alternatives Considered	Spoke outperforms ManageEngine Service Desk Plus on all levels. The user interface is a lot more user-friendly. Service Desk Plus did not offer any AI-driven auto-responses. They also did not offer any Slack integration which is the primary way (and preferred) that our employees prefer to put in tickets. This alone is worth its weight in gold. Incentivized Verified User Anonymous Read full review	No answers on this topic
Return on Investment	Spoke has been very cost efficient, more than paying for itself in gained productivity hours. Incentivized Kristen Houston Registrar & Director of Academic Services Read full review	No answers on this topic
ScreenShots		Back Screenshots