Back vs. BMC Helix ITSM (Remedy)
Back vs. BMC Helix ITSM (Remedy)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Back | Mid-Size Companies (51-1,000 employees) | Back is a collaboration and automation platform that enables internal service and business operations teams to manage workplace requests in one platform. The digital workplace promised to improve work for humans. But instead of removing distractions, it multiplies them. Finding or filing a piece of information can be time consuming, as everything is scattered throughout various systems. Getting help for a problem from the right colleague isn’t trivial, as different teams often use… | $40 per agent per month | |
BMC Helix ITSM (Remedy) | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A |
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Back | BMC Helix ITSM (Remedy) | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Back | BMC Helix ITSM (Remedy) | |
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Likelihood to Recommend | - (0 ratings) | 7.3 (50 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (6 ratings) |
Usability | - (0 ratings) | 6.5 (3 ratings) |
Support Rating | - (0 ratings) | 8.1 (9 ratings) |
Implementation Rating | - (0 ratings) | 6.6 (2 ratings) |
Configurability | - (0 ratings) | 5.0 (1 ratings) |
Product Scalability | - (0 ratings) | 8.0 (1 ratings) |
Vendor post-sale | - (0 ratings) | 7.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 8.0 (1 ratings) |
Back | BMC Helix ITSM (Remedy) | |
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Likelihood to Recommend | Back No answers on this topic | BMC Software Inc. |
Pros | Back No answers on this topic | BMC Software Inc. |
Cons | Back No answers on this topic | BMC Software Inc. |
Likelihood to Renew | Back No answers on this topic | BMC Software Inc. |
Usability | Back No answers on this topic | BMC Software Inc. |
Support Rating | Back No answers on this topic | BMC Software Inc. |
Implementation Rating | Back No answers on this topic | BMC Software Inc. |
Alternatives Considered | Back No answers on this topic | BMC Software Inc. |
Scalability | Back No answers on this topic | BMC Software Inc. |
Return on Investment | Back No answers on this topic | BMC Software Inc. |
ScreenShots | Back Screenshots |