Back vs. Freshservice
Back vs. Freshservice
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Back | Mid-Size Companies (51-1,000 employees) | Back is a collaboration and automation platform that enables internal service and business operations teams to manage workplace requests in one platform. The digital workplace promised to improve work for humans. But instead of removing distractions, it multiplies them. Finding or filing a piece of information can be time consuming, as everything is scattered throughout various systems. Getting help for a problem from the right colleague isn’t trivial, as different teams often use… | $40 per agent per month | |
Freshservice | N/A | Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide. | $19 Per Month Per User |
Back | Freshservice | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Back | Freshservice | |
---|---|---|
Top Cons |
| No answers on this topic |
Back | Freshservice | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| ||||||||||||||||||||||||
ITSM asset management |
| ||||||||||||||||||||||||
Change management |
|
Back | Freshservice | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Back | Freshservice | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 9.0 (113 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (2 ratings) |
Usability | - (0 ratings) | 9.1 (6 ratings) |
Support Rating | - (0 ratings) | 8.4 (77 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (2 ratings) |
Ease of integration | - (0 ratings) | 7.3 (1 ratings) |
Back | Freshservice | |
---|---|---|
Likelihood to Recommend | Back No answers on this topic | Freshworks Inc |
Pros | Back No answers on this topic | Freshworks Inc |
Cons | Back No answers on this topic | Freshworks Inc |
Likelihood to Renew | Back No answers on this topic | Freshworks Inc |
Usability | Back No answers on this topic | Freshworks Inc |
Support Rating | Back No answers on this topic | Freshworks Inc |
Implementation Rating | Back No answers on this topic | Freshworks Inc |
Alternatives Considered | Back No answers on this topic | Freshworks Inc |
Return on Investment | Back No answers on this topic | Freshworks Inc |
ScreenShots | Back Screenshots | Freshservice Screenshots |