Benefitfocus vs. Take Command Health

It is well suited for a small company of maybe 300-400. It is less appropriate for companies in areas where a transit and parking benefit is a must.

Incentivized

Customer Service by phone is excellent.

• Enrollment Reports
• Customer Service
• File Feed Setup

Incentivized

• Guidance in shopping for insurance.
• Custom support is top notch.
• Their platform is super easy to use.
• They onboard your employees which is very helpful and efficient.
• We love the autopay for employee premiums.

• Great at selling their product but not keeping their promises.
• Too many glitches and they always advise it will be updated/corrected on their next "quarterly update".
• They can't administer QTB plans (parking and transit) which is an essential benefit plan offered to companies. They didn't officially come out with this news until after we had implemented and launched the program. During implementation, they made it appear like it would work.

Incentivized

• Explaining all of the other services they offer

Incentivized

Very user friendly - as an employee and admin.

Did not research any, as we were using Benefitfocus for our Allstate benefits for years prior to implementing it with all benefits.

Incentivized

• It was a negative impact because we launched the program during open enrollment only to revert back to the old platform, BeneTrac, 3 months later.
• Bad impression on the benefits team to implement a program that didn't deliver.

Incentivized

• In my experience, they don't refund or credit for inactive employees so its very expensive

Incentivized