BHN Rewards vs. PAR Punchh

I think Rybbon is a very good choice for a UX or Market research team. It's generally easy to use, easy to send gifts to almost any country, and their customer support is great. The only real weakness is in the reporting and dashboard. You'll have to do pretty much all of it in Excel. So unless that's very important to you, I can't really think of a better option than Rybbon.

Incentivized

We launched the program quickly and on schedule, Punchh has continued to evolve and enhance to adapt to our changing business needs, importantly developing integrations with other key partners —Olo, PAR Brink POS. I think it's ideal for a brand of our size with under 200 locations, perhaps for a chain of more than 2,000 locations, it could be worth considering building an in-house solution as a potential cost saving.

Incentivized

• Rybbon makes it easy to offer gift cards for survey responses
• Rybbon's integration with survey platforms like Qualtrics are a major plus
• Gift cards can be international, very important for any global company

Incentivized

• Reward-based App material. Punchh is great platform for reward tracking and fulfillment. I have not found one that does a better job at customer loyalty.

Incentivized

• The main dashboard is not very useful for tracking your activity and spending
• Website didn't seem super reliable. Would see downtime occasionally.
• You can export reports to Excel but better built in reporting would be nice

Incentivized

• Look carefully into the integrations, find out exactly what is possible. We launched when we had Monkey Media as our online ordering tool, although it was integrated, we ended up having to move to Olo just because it was such a stronger integration.
• I would re-think having Facebook as an option to allow registration and signup to our app. This was recommended by Punchh, but we ended up getting so many out of date email addresses in our system that were associated with the Facebook account.
• One thing we wanted to launch with was a gift card integration, but due to Punchh not being PCI compliant, and due to other technological limitations, that's not something we've been able to bring into our loyalty app, which would be nice to have.

Incentivized

The customer success people are not as invested as it seems they should be in their clients' business, at least not for the amount of money the platform costs. I am always looking for best practices to be provided or at least discussed with my AM, and she doesn't ever seem to care about what others are doing in my industry.

Incentivized

Both are good products, I honestly have no complaints with either of them. Rybbon's integration with Qualtrics is a definite plus.

Incentivized

We were looking for a partner who would help us get a loyalty program and a mobile app launched quickly, Punchh delivered our app on-time, the cost was very competitive and Punchh was being used by similarly sized brands in the restaurant industry. The integrations were in place and Punchh offered the Product functionality and performance we were looking for.

Incentivized

• Using the paid plan where you pre-pay fees up front definitely saved us money in the long run
• It's a lot quicker and more manageable than using PayPal or Amazon gift cards
• Their support team has probably also saved us time by helping recipients who have trouble redeeming cards instead of us having to do it

Incentivized

• We brought in over $7M from the app use alone in Q1 & Q2 of 2019.
• It costs a ton to keep up, especially the more modules you subscribe to. Our (not so fancy price tier) price was about $100K for 2019.

Incentivized