Great choice for international user research teams
January 27, 2022

Great choice for international user research teams

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rybbon

We used Rybbon as our primary way of compensating user research participants. Rybbon lets us send digital gift card vouchers to people in almost any country and they can redeem it for rewards that work in their region. We had a team of about 40 researchers using it and several other designers who often ran user research sessions.
  • Sending gift cards to almost any country is easy
  • Easy to add recipients individually or in bulk through a CSV
  • Good customer support
  • The main dashboard is not very useful for tracking your activity and spending
  • Website didn't seem super reliable. Would see downtime occasionally.
  • You can export reports to Excel but better built in reporting would be nice
  • Recipient's Choice (choose any gift card that works in your region)
  • Bulk uploading recipients
  • Customization of gifting email and page
  • Using the paid plan where you pre-pay fees up front definitely saved us money in the long run
  • It's a lot quicker and more manageable than using PayPal or Amazon gift cards
  • Their support team has probably also saved us time by helping recipients who have trouble redeeming cards instead of us having to do it

Do you think BHN Rewards delivers good value for the price?

Yes

Are you happy with BHN Rewards's feature set?

Yes

Did BHN Rewards live up to sales and marketing promises?

Yes

Did implementation of BHN Rewards go as expected?

Yes

Would you buy BHN Rewards again?

Yes

I think Rybbon is a very good choice for a UX or Market research team. It's generally easy to use, easy to send gifts to almost any country, and their customer support is great. The only real weakness is in the reporting and dashboard. You'll have to do pretty much all of it in Excel. So unless that's very important to you, I can't really think of a better option than Rybbon.