What users are saying about
4 Ratings
4 Ratings
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Score 10 out of 100
9 Ratings
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Score 6.8 out of 100

Feature Set Ratings

  • Big Cartel ranks higher in 5 feature sets: Online Storefront, Online Shopping Cart, Online Payment System, eCommerce Marketing, eCommerce Business Management

Online Storefront

10.0

Big Cartel

100%
8.2

Kibo eCommerce

82%
Big Cartel ranks higher in 7/9 features

Product catalog & listings

10.0
100%
1 Rating
8.1
81%
6 Ratings

Product management

10.0
100%
1 Rating
8.1
81%
6 Ratings

Branding

10.0
100%
1 Rating
8.1
81%
6 Ratings

Mobile storefront

10.0
100%
1 Rating
8.3
83%
6 Ratings

Product variations

10.0
100%
1 Rating
8.5
85%
5 Ratings

Website integration

10.0
100%
1 Rating
7.9
79%
4 Ratings

Visual customization

10.0
100%
1 Rating
8.2
82%
6 Ratings

Bulk product upload

N/A
0 Ratings
7.5
75%
5 Ratings

CMS

N/A
0 Ratings
8.6
86%
4 Ratings

Online Shopping Cart

10.0

Big Cartel

100%
9.0

Kibo eCommerce

90%
Big Cartel ranks higher in 1/1 features

Checkout user experience

10.0
100%
1 Rating
9.0
90%
2 Ratings

Online Payment System

10.0

Big Cartel

100%
8.4

Kibo eCommerce

84%
Big Cartel ranks higher in 1/1 features

eCommerce security

10.0
100%
1 Rating
8.4
84%
6 Ratings

eCommerce Marketing

10.0

Big Cartel

100%
7.7

Kibo eCommerce

77%
Big Cartel ranks higher in 1/2 features

Promotions & discounts

10.0
100%
1 Rating
8.3
83%
6 Ratings

SEO

N/A
0 Ratings
7.0
70%
2 Ratings

eCommerce Business Management

10.0

Big Cartel

100%
7.6

Kibo eCommerce

76%
Big Cartel ranks higher in 4/5 features

Order processing

10.0
100%
1 Rating
9.0
90%
2 Ratings

Inventory management

10.0
100%
1 Rating
9.0
90%
1 Rating

Shipping

10.0
100%
1 Rating
9.0
90%
1 Rating

Custom functionality

10.0
100%
1 Rating
3.0
30%
1 Rating

Multi-site management

N/A
0 Ratings
8.1
81%
6 Ratings

Attribute Ratings

  • Big Cartel is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

Big Cartel

100%
1 Rating
7.9

Kibo eCommerce

79%
6 Ratings

Support Rating

Big Cartel

N/A
0 Ratings
1.0

Kibo eCommerce

10%
2 Ratings

Implementation Rating

Big Cartel

N/A
0 Ratings
1.0

Kibo eCommerce

10%
2 Ratings

Likelihood to Recommend

Big Cartel LLC

It's well suited for simple e-commerce and basic inventory management needs.
Read full review

Kibo Software, Inc.

The platform has flexibility at its core and we have made full use of that capability. Even if Kibo [eCommerce] hasn't been ready to provide features and functions we need, we have the opportunity to build them ourselves. The platform started as Mozu and while it was relatively well-developed for DTC, it lacked a lot of basic B2B functionality. As a result, when we were ready to move into that arena, we built a lot for ourselves (including a multi-level account system and a tool to manage it). Keep in mind, too, that Kibo eCommerce is part of a larger suite of tools. The company has purchased a mobile Point-of-Sale system, Baynote, Certona, Monetate, and an OMS. If you need a full-scale solution, they can offer a lot. As I mentioned previously, their support and documentation need shoring up. They're not terrible, but they hinder (rather than help) when it comes to fulfilling the platform's promise of letting the customers be self-service in building out their capabilities.
Read full review

Pros

Big Cartel LLC

  • It's very easy to use and does not require a lot of configuration or setup.
  • It has been extremely reliable. Clients never have issues with purchasing from it and it has always has been up for us.
  • It's very fast. It loads quick both on the consumer/front end and also admin/backend.
  • Pricing model is flat, not percentage of transactions.
Read full review

Kibo Software, Inc.

  • Mozu offers a flexible multi site setup where you can feed multiple sites from the same product and order database.
  • Mozu allows you to create as many attributes as you would like across customer, orders, and products. This flexibility can be really powerful.
Read full review

Cons

Big Cartel LLC

  • For our needs I really can't think of anything!
Read full review

Kibo Software, Inc.

  • Prebuilt Integration - There is not currently a large number of preexisting integrations, but custom integrations are fairly quick
  • Time to Deploy - Don't get me wrong, We have deployed in the timeline we expected, but if you are trying to get something off the ground fast, Kibo might not be right for you. It is a robust platform that take some time to get up and running.
  • Complicated Shipping - if you have a complicated shipped process, you might want to look for a tool to help, Kibo does not have very robust out of the box shipping capabilities.
Read full review

Pricing Details

Big Cartel

Starting Price

$0

Editions & Modules

Big Cartel editions and modules pricing
EditionModules
5 ProductsFree1
50 Products9.992
250 Products19.993
500 Products29.994

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Kibo eCommerce

Starting Price

Editions & Modules

Kibo eCommerce editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Support Rating

    Big Cartel LLC

    No answers on this topic

    Kibo Software, Inc.

    One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.
    Read full review

    Implementation Rating

    Big Cartel LLC

    No answers on this topic

    Kibo Software, Inc.

    At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best
    Read full review

    Alternatives Considered

    Big Cartel LLC

    No answers on this topic

    Kibo Software, Inc.

    We had a custom, in-house ecommerce website before moving to Kibo. It was brittle, slow, and wasn't going to scale nearly well enough or fast enough to keep up with our requirements
    Read full review

    Return on Investment

    Big Cartel LLC

    • The basic plan at $10/month easily saves us that in time from having to manage our own e-commerce system on our own site.
    Read full review

    Kibo Software, Inc.

    • Kibo has always delivered rapid & exceptional support to our organization
    • Kibo has been cost-competitive when considering other vendors
    • The platform continues to add value without requiring substantial additional investments
    Read full review

    Screenshots

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