Kibo Software offers Kibo eCommerce (formerly Mozu), designed to support retailers with online offer creation and deployment, content publishing and landing pages, and many tools and widgets out of the box with a retail-oriented ecommerce solution.
Mozu was acquired by Kibo Software from Volusion in October 2016.
Director of Digital Strategy in Sales at Coastal Construction Products (Construction, 51-200 employees)
Chose Kibo eCommerce
We had a very strong list of products we were considering. And all had their own strengths. But the two things that lead us to choose Kibo over all of these other platforms was the pricing capabilities in Kibo, their ability to manage distributed inventory, and the powerful …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Vice President of Global eBusiness in Corporate at Jelly Belly Candy Company (Food & Beverages, 501-1000 employees)
Chose Kibo eCommerce
We had a custom, in-house ecommerce website before moving to Kibo. It was brittle, slow, and wasn't going to scale nearly well enough or fast enough to keep up with our requirements.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Vice President in Corporate at Total Home Supply (Retail, 1-10 employees)
Chose Kibo eCommerce
Mozu has more robust product management tools than Volusion but is worse when it comes to order management. It is still missing simple features that any platform should have on day one. They have ignored requests for improvements.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Key User Insights
Would buy again
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Delivers good value for the price
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Happy with the feature set
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Lived up to sales and marketing promises
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Implementation went as expected
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Features
Kibo eCommerce
Online Storefront
Comparison of Online Storefront features of Kibo eCommerce
Feature
Kibo eCommerce
8.3
6 Ratings
6% above category average
Product catalog & listings
8.46 Ratings
Product management
8.26 Ratings
Bulk product upload
7.65 Ratings
Branding
8.26 Ratings
Mobile storefront
8.56 Ratings
Product variations
8.55 Ratings
Website integration
8.04 Ratings
Visual customization
8.16 Ratings
CMS
8.74 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Kibo eCommerce
Feature
Kibo eCommerce
9.0
2 Ratings
16% above category average
Checkout user experience
9.02 Ratings
Online Payment System
Comparison of Online Payment System features of Kibo eCommerce
Feature
Kibo eCommerce
8.4
6 Ratings
0% above category average
eCommerce security
8.46 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Kibo eCommerce
Feature
Kibo eCommerce
7.7
6 Ratings
0% above category average
Promotions & discounts
8.56 Ratings
SEO
7.02 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Kibo eCommerce
The platform has flexibility at its core and we have made full use of that capability. Even if Kibo [eCommerce] hasn't been ready to provide features and functions we need, we have the opportunity to build them ourselves. The platform started as Mozu and while it was relatively well-developed for DTC, it lacked a lot of basic B2B functionality. As a result, when we were ready to move into that arena, we built a lot for ourselves (including a multi-level account system and a tool to manage it). Keep in mind, too, that Kibo eCommerce is part of a larger suite of tools. The company has purchased a mobile Point-of-Sale system, Baynote, Certona, Monetate, and an OMS. If you need a full-scale solution, they can offer a lot. As I mentioned previously, their support and documentation need shoring up. They're not terrible, but they hinder (rather than help) when it comes to fulfilling the platform's promise of letting the customers be self-service in building out their capabilities.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Prebuilt Integration - There is not currently a large number of preexisting integrations, but custom integrations are fairly quick
Time to Deploy - Don't get me wrong, We have deployed in the timeline we expected, but if you are trying to get something off the ground fast, Kibo might not be right for you. It is a robust platform that take some time to get up and running.
Complicated Shipping - if you have a complicated shipped process, you might want to look for a tool to help, Kibo does not have very robust out of the box shipping capabilities.
One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.
At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best
We had a custom, in-house ecommerce website before moving to Kibo. It was brittle, slow, and wasn't going to scale nearly well enough or fast enough to keep up with our requirements
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
