BigID vs. ClearDATA

Add context to data to get a bigger picture and make decisions regarding compliance, privacy, coverage, security, and governance.

Incentivized

ClearDATA recognized their challenges and made efforts to resolve them. However, they learned DR was not their forte. Instead, they turned their focus towards cloud application and data hosting. Considering the relationships built, I would try their services again, especially with some of our applications needing to be moved into a legacy format.

Incentivized

• Coverage for all types of data
• Ease of use
• Good support

Incentivized

• Leadership is very attentive, working hard to forge interpersonal relationships

Incentivized

• Mobile application isn't that user friendly
• Doesn't work with some legacy systems
• Blips and or latency in every day use.

Incentivized

• Support was a challenge. Often tickets would sit until escalated.
• Clear expectations on both sides caused communication challenges.
• Data stored in the cloud was over 7 days old, and if there was a need to restore the data, business continuity would be greatly affected.

Incentivized

Affordable, scalable, seamlessly integrates with other applications, easy to configure and use. Great customer and product support. Affordable extended product support.

Incentivized

Zadara: This is our current provider. We have a SaaS (Storage as a Service) solution coupled with cloud disaster recovery. So far, this service has been exemplary.

Incentivized

• Manage Enterprise data bolume
• Manage data sources
• Low impact on our system

Incentivized

• Hard to say as we never really tested the data recovery, even though it was part of the scope of the project.
• Considering the challenges, I would say we paid for something we didn't receive. However, when escalated we got somewhere.
• From a customer service standpoint, it was 50/50.

Incentivized