Blackpoint MDR vs. LevelBlue Managed Security Services

We love BP. We recommend it all the time to both clients and colleagues. The value for smb is very good.

Incentivized

Trustwave firewall is a nice way to provide and maintain a secure connection between your Managed NGFW Device(s) and their platform for overall efficient security. The software comes with adequate documentation that outlines clearly your duties and theirs and I constantly remind my team to read through; prevents several conflicts. Trustwave also conducts frequent updates so you're confident while the software handles the most sensitive of data.

Incentivized

• Office 365 and Google workspace security ang login monitoring.
• End point monitoring.
• Live experienced SOC oversight of issues reported.
• Fast, helpful customer focused support.

Incentivized

• It is very reliable in environments without permanent refrigeration.
• The rules that it handles are static, but it has some mechanisms for detecting instruments, which for the current users are very good.
• It maintains VPNs in a stable way and its configuration is similar and compatible with other brands.

Incentivized

• The new compass one interface takes some adjustment but that's a me problem.
• Ability to push to Macs and PCs using RMM could be improved. Works, but the Macs especially need help.

Incentivized

• Trustkeeper portal can be slow
• Trustwave sales and support are lacking
• The endpoint client is a little large in size

Incentivized

It's good; still just adjusting to Compass One. Not Blackpoints ' fault. I appreciate the recent adjustments to options and prices. No longer a 5-seat minimum. And multiple levels of services for different clients.

Incentivized

Blackpoint is simply a better choice for SMB, easier to manage and implement.

Incentivized

After considering several major providers, we realized Trustwave will provide deeper visibility into our data lake which will allow powerful enrichment, investigation, hunting, and strong orchestration for incident response due to its robustness. Moreover, the professional services team at Trustwave delivered a turnkey setup and configuration, as well as continuous fine-tuning, to eliminate any transition-related complications

Incentivized

• We make a little revenue but the best advantage is the 24x7 monitoring.
• It checks a valuable MDR box.

Incentivized

• It has alleviated time from technicians who do not have to find RCA's for all incidents.
• It actively protects and monitors all traffic and reports in timely fashion.
• Support can be tricky to work with, but incident response makes up for that.

Incentivized