BlueCove vs. Directly

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BlueCove
Score 0.0 out of 10
N/A
N/AN/A
Directly
Score 6.4 out of 10
N/A
Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True…N/A
Pricing
BlueCoveDirectly
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BlueCoveDirectly
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BlueCoveDirectly
Best Alternatives
BlueCoveDirectly
Small Businesses
EZ Texting
EZ Texting
Score 9.1 out of 10
EZ Texting
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Score 9.1 out of 10
Medium-sized Companies
Quadient Inspire
Quadient Inspire
Score 9.6 out of 10
Quadient Inspire
Quadient Inspire
Score 9.6 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 9.6 out of 10
Quadient Inspire
Quadient Inspire
Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BlueCoveDirectly
Likelihood to Recommend
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
BlueCoveDirectly
Likelihood to Recommend
Blue Coyote Labs
No answers on this topic
Directly Software, Inc.
It is well suited for customer experience service management but, it should focus more on a support system.
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Pros
Blue Coyote Labs
No answers on this topic
Directly Software, Inc.
  • customer messaging management
  • IVR
  • Branding
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Cons
Blue Coyote Labs
No answers on this topic
Directly Software, Inc.
  • support
  • moderation
  • termination process
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Alternatives Considered
Blue Coyote Labs
No answers on this topic
Directly Software, Inc.
Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive
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Return on Investment
Blue Coyote Labs
No answers on this topic
Directly Software, Inc.
  • increased branding
  • increased numbers of customer
  • increased customer loyalty
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ScreenShots