BlueSnap vs. EBizCharge

Bluesnap admin usability is much higher than other processing gateways on the market. The integration and reporting is above average

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I feel like I have answered this in my previous responses, but it is well suited for the Accounts Receivable side of our company which helps streamline the payments our customers send us. I would recommend it for all AR situations to help a company, but it does have some bugs to be worked on. It has overall helped our company.

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• Sufficiently good technical documentation.
• Good sandbox (though missing some features).
• Stable, works quite well.
• Continuously improving.
• Great webinars, information sharing.
• Economic.
• A company of people.

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• Process the credit card payments
• pay on time
• bank deposit

• Launch support was lacking. They did help with initial setup but after that, it was tough to get questions addressed.
• Reporting is robust but complicated.
• Having support staff on both coasts.

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• We have had issues with the automatic import of payments from EBizCharge
• into Acumatica. When we manually import them, they successfully apply to the correct order/invoice, but when we had it on automatic, we would get duplicated payment entries which created more unnecessary work for us having to delete them after.
• We were told that previously used credit cards on a customer account would not show up if another user wanted to pay for a separate order/invoice, but they do show up. We have a couple of accounts that many, many users pay through and it would be way too hard to create a new account for each user since there are so many that use it. We just wanted the ability to not have the previously used credit cards shown on a new payment, but they are which is super inconvenient for security purposes.
• We previously had issues with payments not being imported to the correct account but that has gotten better. Not resolved completely, but better. It just creates more work for us having to go into the payment and change it to the correct account and then validate it.
• We previously had issues with payments not being imported to the correct account but that has gotten better. Not resolved completely, but better. It just creates more work for us having to go into the payment and change it to the correct account and then validate it.

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- Good customer service if bugs arise - Easy streamlined process for the Accounts Receivable side of our company

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Merchant e solutions has a truly awful admin website and is clunky to use. There are almost no options for customization. Bluesnap allows configuration to fit our needs and a much better customer service experience.

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PayFabric was what we switched from and the customer service and features were not as good as what EBizCharge was able to offer us. And EbizCharge was cheaper overall than PayFabric which helped our company budget as a whole

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• Pro-Active Support Response.
• Seamless Integration with our CRM and other tools.
• Offering Multiple Payment Options to Customer leading to more conversions.

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• In my experience, loss of revenue
• In my experience, no contact with merchant
• In my experience, no customer service