An evolving solution that is flexible
December 14, 2021

An evolving solution that is flexible

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with BlueSnap

In our online marketplace platform, most of our customers use BlueSnap to charge credit cards.
  • Sufficiently good technical documentation.
  • Good sandbox (though missing some features).
  • Stable, works quite well.
  • Continuously improving.
  • Great webinars, information sharing.
  • Economic.
  • A company of people.
  • [If feel they have] poor technical guidance and assistance for developers. Good reference docs, but no helpful implementation guides, or recommendations on how to choose among the various technical solutions.
  • While technical support can be great, if I reach a *certain* support person, I will get very lackluster support and a very miserable experience.
  • Furthermore, they suddenly stopped responding via email, and switched to a web-based support system - without informing anyone, no notifications, and we basically didn't receive any responses for two weeks until we realized what was happening.
  • Some basic use cases are not supported by Sandbox, such as simulating failures in adding credit cards, simulating failures in payments, simulating payments in certain amounts, etc.
  • Information like test credit card numbers for checking different scenarios (like 3DSecure failures) are located in a separate location (for example) from the test credit card numbers used to simulate invalid credit cards.
  • I had a lot of problems with the implementation of MFA, with "secret code emails" being sent minutes after attempting to log in, resulting in a lot of frustration and hindering the use of the system.
  • A part of the system is patchwork - the anti-fraud system, 3DSecure support, chargeback management - are all through external vendors, and their tools are not properly integrated into the Control Panel, not the user system, etc.
  • [In my experience] there are many payment errors and they receive many different inputs (because of their many partners). It is hard to show any meaningful information to our customers, whereas explaining what to do is difficult.
  • There is a bug where Customer Information cannot be changed unless BlueSnap is contacted manually.
  • [I believe] the IPN integration with GreenInvoice has a problem with invoice generation.
  • 3D Secure.
  • Chargeback Management.
  • Smart Charge Routing.
  • Some customers are more likely to convert using a credit card than PayPal.
  • Fees are lower than PayPal.
  • PayPal Payments and Stripe
In comparison to BlueSnap, PayPal has terrible APIs and SDKs. Stripe seems to be more robust on all fronts, especially when it comes to APIs and SDKs. They are both, however, more expensive.

Do you think BlueSnap delivers good value for the price?

Yes

Are you happy with BlueSnap's feature set?

Yes

Did BlueSnap live up to sales and marketing promises?

No

Did implementation of BlueSnap go as expected?

No

Would you buy BlueSnap again?

No

Their simplified platforms make it easy to do e-Commerce and use out-of-the-box solutions. Not very good for APIs, though.