BlueSnap saved us from a lot of headaches
August 01, 2018

BlueSnap saved us from a lot of headaches

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with BlueSnap

We made the transition from another payment platform to BlueSnap and it's made a huge difference in our organization. The old system, Zuora, was very time consuming to operate with and made subscription payments by credit card a manual process for us. As our business scaled up from 1000 to 20,000 client accounts it would not have been feasible to scale our billing team 20 times due to both space and salary expense.
  • Automated recurring billing for subscriptions
  • Allowed us to set up integrated credit card payments within our registration process
  • Redundancy
  • Launch support was lacking. They did help with initial setup but after that, it was tough to get questions addressed.
  • Reporting is robust but complicated.
  • Having support staff on both coasts.
  • Saves time/labor
  • Makes our billing team happier
  • Makes our sales team happier
  • Easier for our customers
BlueSnap blows Zuora out of the water. It's much easier to set up, create products and integrate with existing forms. I wish we had used it first, it would've saved a ton of headaches and wasted time.
Very well suited for a recurring subscription based business as well as anyone who is collecting payments for service businesses over the web. It's not great for template based e-commerce solutions. We use a different processing system for those channels.