BMC Helix Continuous Optimization vs. ControlUp

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BMC Helix Continuous Optimization
Score 10.0 out of 10
N/A
A cloud-based solution for continuous IT resource management and service assurance. BMC Helix Continuous Optimization uses intelligence and predictive analytics to manage IT resources and applications including those based on Kubernetes and pods, microservices, containers, and multi-cloud services.N/A
ControlUp
Score 8.0 out of 10
N/A
ControlUp, from the company of the same name headquartered in San Francisco, offers an end user experience monitoring focuses on being able to easily find the root cause of IT issues, remediate directly from its UI vs. having to rely on several tools, and strategically analyze historical resources, usage, and issues data.N/A
Pricing
BMC Helix Continuous OptimizationControlUp
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BMC Helix Continuous OptimizationControlUp
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BMC Helix Continuous OptimizationControlUp
Best Alternatives
BMC Helix Continuous OptimizationControlUp
Small Businesses

No answers on this topic

SolarWinds Pingdom
SolarWinds Pingdom
Score 9.5 out of 10
Medium-sized Companies

No answers on this topic

Cisco ThousandEyes
Cisco ThousandEyes
Score 8.9 out of 10
Enterprises
vRealize Operations (discontinued)
vRealize Operations (discontinued)
Score 9.1 out of 10
Nexthink
Nexthink
Score 7.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BMC Helix Continuous OptimizationControlUp
Likelihood to Recommend
8.0
(1 ratings)
10.0
(3 ratings)
User Testimonials
BMC Helix Continuous OptimizationControlUp
Likelihood to Recommend
BMC Helix
Based on what we have experienced, BMC Helix Optimize is a good choice for businesses that already have other BMC tools, such as BMC Helix Operations Management or BMC Helix Cloud Cost, due to the integrated capabilities that can be leveraged. Besides, it is a great tool for visual analysis of costs associated with operations.
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ControlUp
An environment where visibility of general performance metrics isn't currently done or is done with a system that is difficult to use (which was our case). An environment where resource allocation decisions need to be made (e.g. how much RAM and CPU to allocate to VM pools). An environment where a troubleshooting tool is needed (e.g. to answer the question, "Why is this person experiencing poor performance right now?")
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Pros
BMC Helix
  • Graphical Representations.
  • Building of Data Views.
  • Planning of operational budgets based on performance.
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ControlUp
  • The triggers are very flexible and can be configured to alert on things from events in sessions to hardware failures. Script actions are what they sound like. They are scripts that can be created and run on demand or tied to a trigger. One example is that if a hard drive is low on space we have a script to clean up certain things on the drive.
  • Script actions are supported by the ControlUp community. Community members can submit scripts that are reviewed by ControlUp and approved. This means more script are added over time.
  • ControlUp support and sales support has been great. Our sales engineer is always willing to jump on and help us with configuration issues and standard support is quick to respond and are good at resolving issues.
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Cons
BMC Helix
  • No mobile app is available.
  • Only available in English.
  • Not many data integrations available.
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ControlUp
  • It seems that there is a gradual transition occurring from one interface (a local program) to another (Web). This creates confusion at times.
  • ScoutBees module has a problem with our version of Horizon, so we can't do a login test
  • The local program for ControlUp uses a lot of resources
  • The training session focus on very large environments, which we aren't. Might be good to offer SMB sessions separately.
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Alternatives Considered
BMC Helix
In general, BMC Helix Optimize has a set of tools that are quite advanced compared to other technologies in the same field. Especially the visual representations and the flexibility when building rules to control the spend are some of the most useful functionalities that work quite well, usually better than in the rest of the tools.
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ControlUp
I feel all these products are good and have their strengths but for me it came down to two categories. How easy is it to find issues and cost. It seemed to me that the easiest to use is ControlUp and eG. Price broke down to ControlUp and SysTrack being lower than Goliath and eG.
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Return on Investment
BMC Helix
  • Good ROI after optimizing redundant processes.
  • Identification of issues when being able to represent data visually.
  • Reduced costs due to limiting number of needed resources.
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ControlUp
  • its licensing cost is a bit on high
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ScreenShots