Item: ControlUp
Rating: 10
Author: Verified User

Overall Satisfaction with ControlUp

Use Cases and Deployment Scope

We are a single location accounting firm with a 100% VDI platform. We use ControlUp to manage, monitor, and troubleshoot this environment. We are also trying to use the ScoutBees module for user experience and uptime monitoring. We'll use ControlUp to help make resource allocation decisions going forward (e.g. how much RAM and CPU to allocate to VMs). We've already used it to reduce logon times.

Pros and Cons

Pros

Easy to find information when troubleshooting a problem
Information is clearly presented
Information is easy to arrange (sort, filter, drill down)
Information provided is useful out of the box but can also be customized

Cons

It seems that there is a gradual transition occurring from one interface (a local program) to another (Web). This creates confusion at times.
ScoutBees module has a problem with our version of Horizon, so we can't do a login test
The local program for ControlUp uses a lot of resources
The training session focus on very large environments, which we aren't. Might be good to offer SMB sessions separately.

Most Important Features

Ease of use
Exhaustive information provided about monitored systems

Return on Investment

It led us to make some quick and simple changes that reduced our logon times by 25%
We are better able to evaluate CPU and (especially) RAM utilization in our VDI pools (used for planning)

Alternatives Considered

SysTrack

In four years of using SysTrack I never once felt like I knew where to go in investigate a problem. ControlUp is much easier to use and provide great information.

Key Insights

Do you think ControlUp delivers good value for the price?

Yes

Are you happy with ControlUp's feature set?

Yes

Did ControlUp live up to sales and marketing promises?

Yes

Did implementation of ControlUp go as expected?

Yes

Would you buy ControlUp again?

Yes

Likelihood to Recommend

An environment where visibility of general performance metrics isn't currently done or is done with a system that is difficult to use (which was our case). An environment where resource allocation decisions need to be made (e.g. how much RAM and CPU to allocate to VM pools). An environment where a troubleshooting tool is needed (e.g. to answer the question, "Why is this person experiencing poor performance right now?")

Comments

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We're really happy with ControlUp

Software Version

Modules Used