We're really happy with ControlUp
April 12, 2022

We're really happy with ControlUp

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • ControlUp Real-Time
  • ControlUp Insights
  • ControlUp Scoutbees

Overall Satisfaction with ControlUp

We are a single location accounting firm with a 100% VDI platform. We use ControlUp to manage, monitor, and troubleshoot this environment. We are also trying to use the ScoutBees module for user experience and uptime monitoring. We'll use ControlUp to help make resource allocation decisions going forward (e.g. how much RAM and CPU to allocate to VMs). We've already used it to reduce logon times.
  • Easy to find information when troubleshooting a problem
  • Information is clearly presented
  • Information is easy to arrange (sort, filter, drill down)
  • Information provided is useful out of the box but can also be customized
  • It seems that there is a gradual transition occurring from one interface (a local program) to another (Web). This creates confusion at times.
  • ScoutBees module has a problem with our version of Horizon, so we can't do a login test
  • The local program for ControlUp uses a lot of resources
  • The training session focus on very large environments, which we aren't. Might be good to offer SMB sessions separately.
  • Ease of use
  • Exhaustive information provided about monitored systems
  • It led us to make some quick and simple changes that reduced our logon times by 25%
  • We are better able to evaluate CPU and (especially) RAM utilization in our VDI pools (used for planning)
In four years of using SysTrack I never once felt like I knew where to go in investigate a problem. ControlUp is much easier to use and provide great information.

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An environment where visibility of general performance metrics isn't currently done or is done with a system that is difficult to use (which was our case). An environment where resource allocation decisions need to be made (e.g. how much RAM and CPU to allocate to VM pools). An environment where a troubleshooting tool is needed (e.g. to answer the question, "Why is this person experiencing poor performance right now?")