BMC Helix ITSM vs. C2 ITSM
BMC Helix ITSM vs. C2 ITSM
Product | Rating | Most Used By | Product Summary | Starting Price |
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BMC Helix ITSM | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A | |
C2 ITSM | Mid-Size Companies (51-1,000 employees) | C2 is an integrated IT service management software designed for organizations. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating ticketing. C2 delivers enterprise service management solutions for either on-premise or cloud installation. It boasts fast configuration and onboarding to facilitate software transition without touching a single line of code or living in fear of the next upgrade. The web-based solution aims… | $44 per month per user |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | $6,000 per installation | ||||||||||||||
Additional Details | — | Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features. | ||||||||||||||
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BMC Helix ITSM | C2 ITSM | |
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Incident and problem management |
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ITSM asset management |
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Change management |
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BMC Helix ITSM | C2 ITSM | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.3 out of 10 | Ivanti Neurons for ITSM Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BMC Helix ITSM | C2 ITSM | |
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Likelihood to Recommend | 8.9 (51 ratings) | - (0 ratings) |
Likelihood to Renew | 9.0 (6 ratings) | - (0 ratings) |
Usability | 6.5 (3 ratings) | - (0 ratings) |
Support Rating | 8.1 (9 ratings) | - (0 ratings) |
Implementation Rating | 6.6 (2 ratings) | - (0 ratings) |
Configurability | 5.0 (1 ratings) | - (0 ratings) |
Product Scalability | 8.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 7.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 8.0 (1 ratings) | - (0 ratings) |
BMC Helix ITSM | C2 ITSM | |
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Likelihood to Recommend | BMC Software Inc. | Sherweb No answers on this topic |
Pros | BMC Software Inc. | Sherweb No answers on this topic |
Cons | BMC Software Inc. | Sherweb No answers on this topic |
Likelihood to Renew | BMC Software Inc. | Sherweb No answers on this topic |
Usability | BMC Software Inc. | Sherweb No answers on this topic |
Support Rating | BMC Software Inc. | Sherweb No answers on this topic |
Implementation Rating | BMC Software Inc. | Sherweb No answers on this topic |
Alternatives Considered | BMC Software Inc. | Sherweb No answers on this topic |
Scalability | BMC Software Inc. | Sherweb No answers on this topic |
Return on Investment | BMC Software Inc. | Sherweb No answers on this topic |
ScreenShots | C2 ITSM Screenshots |