BMC Helix ITSM (Remedy) vs. iET ITSM
BMC Helix ITSM (Remedy) vs. iET ITSM
Product | Rating | Most Used By | Product Summary | Starting Price |
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BMC Helix ITSM (Remedy) | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A | |
iET ITSM | N/A | iET® ITSM is fully integrated, highly configurable, built to scale and designed to meet any organization’s needs. With additional modules for smartphone accessibility, phone system integration, and software asset management, iET Solutions offers a complete package for service management. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
BMC Helix ITSM (Remedy) | iET ITSM | |
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Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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BMC Helix ITSM (Remedy) | iET ITSM | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BMC Helix ITSM (Remedy) | iET ITSM | |
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Likelihood to Recommend | 7.3 (50 ratings) | - (0 ratings) |
Likelihood to Renew | 9.0 (6 ratings) | - (0 ratings) |
Usability | 6.5 (3 ratings) | - (0 ratings) |
Support Rating | 8.1 (9 ratings) | - (0 ratings) |
Implementation Rating | 6.6 (2 ratings) | - (0 ratings) |
Configurability | 5.0 (1 ratings) | - (0 ratings) |
Product Scalability | 8.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 7.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 8.0 (1 ratings) | - (0 ratings) |
BMC Helix ITSM (Remedy) | iET ITSM | |
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Likelihood to Recommend | BMC Software Inc. | iET Solutions, LLC. No answers on this topic |
Pros | BMC Software Inc. | iET Solutions, LLC. No answers on this topic |
Cons | BMC Software Inc. | iET Solutions, LLC. No answers on this topic |
Likelihood to Renew | BMC Software Inc. | iET Solutions, LLC. No answers on this topic |
Usability | BMC Software Inc. | iET Solutions, LLC. No answers on this topic |
Support Rating | BMC Software Inc. | iET Solutions, LLC. No answers on this topic |
Implementation Rating | BMC Software Inc. | iET Solutions, LLC. No answers on this topic |
Alternatives Considered | BMC Software Inc. | iET Solutions, LLC. No answers on this topic |
Scalability | BMC Software Inc. | iET Solutions, LLC. No answers on this topic |
Return on Investment | BMC Software Inc. | iET Solutions, LLC. No answers on this topic |
ScreenShots | iET ITSM Screenshots |