BMC's Track-It! (formerly Numara Track-It!) is an IT asset management, IT help desk, and license management solution.
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Forescout Platform
Score 6.9 out of 10
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Forescout Technologies headquartered in San Jose actively defends the Enterprise of Things by identifying, segmenting and enforcing compliance of every connected thing. Forescout boasts a widely deployed, enterprise-class platform at scale across IT, IoT, and OT managed and unmanaged devices. Forescout arms customers with device intelligence, in order to allow organizations across every industry to classify risk, detect anomalies and quickly remediate cyberthreats without disruption of critical…
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Pricing
BMC Track-It!
Forescout Platform
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BMC Track-It!
Forescout Platform
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Free/Freemium Version
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Premium Consulting/Integration Services
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Entry-level Setup Fee
No setup fee
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BMC Track-It!
Forescout Platform
Features
BMC Track-It!
Forescout Platform
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
Track-It! is great for a small-to-medium sized enterprise that has a fairly small IT department but needs far more control of tickets than just email and spreadsheets. It scales well enough as IT departments grow, adding techs is simple enough, as is changing the workflow. A large company would probably be better off with a different solution. The lack of easy customization, and the shortcomings it has in workflow templates (which would be a nightmare for project management) means it won't scale up that far.
I strongly recommend using it in networks where many machines enter, it is essential to have a capture of all ids, mac etc to prevent and detect unauthorized machines.We are in the technological era and there is a lot of technological robotization looking for weak systems to enter.Invest in greater security and that does not happen to you.
We have rarely needed to use Support for BMC Track-It!, but in the times that we did need to use it, they were excellent. The biggest issue is that after not paying for support for about three years, now that we NEED support, it is too expensive for us to receive. This is due to the way their support is billed. So long as you never drop support, then you should be fine.
They are prompt in their response with a complete resolution once they have identified the problem. Other OEM's generally give stop-gap arrangements and then later come with new upgrade versions. This gives downtime tasks to customers often, which isn't appreciated. Given the criticality of this software, their support is prompt.
BMC Track-It! is much more bare bones compared to ServiceNow products, and if your department has the money, ServiceNow is a much better option. Not only is the Knowledge Base much easier to create and publish articles, but the asset management in BMC Track-It! is practically useless. BMC Track-It! is more cost effective, and with a small amount of technicians there's likely no reason to need a bigger solution, but it leaves a lot wanting.
Better intergration with patch management tools. Forescount Platfform (CounterAct) is easily compatible with diverse network infrastructure to offer better service and efficiently ensure seamless operations. Its automation capabilities have also enabled us to depend less on the operations teams hence saving time as it's faster and also saving the operational cost of having people around in case of threats.
The biggest positive impact it had on ROI was that the software itself didn't require any expensive ongoing maintenance contracts since it was installed and managed by our organization.
The negative aspect of this is if there was a major problem with the software, then it would require contacting the vendor, at which point it could become expensive for a service call.
