BMC Track-It! vs. Trend Vision One Security Operations

Track-It! is great for a small-to-medium sized enterprise that has a fairly small IT department but needs far more control of tickets than just email and spreadsheets. It scales well enough as IT departments grow, adding techs is simple enough, as is changing the workflow. A large company would probably be better off with a different solution. The lack of easy customization, and the shortcomings it has in workflow templates (which would be a nightmare for project management) means it won't scale up that far.

Incentivized

We were using Trend Micro Vision One as a demo and had a virus alert. Vision One gave us complete visibility into the incident and allowed us to easily perform incident response and glen up the laptop in question.

Incentivized

• The software is simple to use. There doesn't seem to be a lot of bells and whistles which could be attractive to some users.
• It includes email notifications where users are able to respond to an email and it updates the ticket.
• The system gives you the ability to customize your view so that you only need to see that tickets that are relevant to you or your group.

Incentivized

• Blocks malewares
• Blocks unwanted or dangerous files
• alerts of any kind of NOT normal behavior

Incentivized

• Configuration is convoluted in my opinion. Getting the email to flow how you'd like is difficult.
• A lot of the configuration option names aren't very clear. It seems they use their own terminology for things I would have never guessed.
• Support is lacking - asking them for help always results in them directing you to a KB article. Sometimes you just want hand holding.

Incentivized

• It is a great product and continually improving.

Incentivized

We are very happy with the product and impressed with their future road map of features.

Incentivized

Me and my team are using it every single day. We go over threats and vulnerabilities and try to fix it. Trend Vision One XDR has machine learning so it does a good job to learn the behavior of an end point and recognize if its normal or not, so its saves us from wasting time in some cases.

Incentivized

We have rarely needed to use Support for BMC Track-It!, but in the times that we did need to use it, they were excellent. The biggest issue is that after not paying for support for about three years, now that we NEED support, it is too expensive for us to receive. This is due to the way their support is billed. So long as you never drop support, then you should be fine.

Incentivized

They have helped walk us through setup and made sure everything was properly configured.

Incentivized

BMC Track-It! is much more bare bones compared to ServiceNow products, and if your department has the money, ServiceNow is a much better option. Not only is the Knowledge Base much easier to create and publish articles, but the asset management in BMC Track-It! is practically useless. BMC Track-It! is more cost effective, and with a small amount of technicians there's likely no reason to need a bigger solution, but it leaves a lot wanting.

Incentivized

We had Trend Micro Apex One in the past and were quiet happy with it .I can't say about the price because its not my spot at our team but for my knowledge Trend Vision One XDR wasn't the most expensive overall. We also saw demo of the product and its abilities.

Incentivized

• The biggest positive impact it had on ROI was that the software itself didn't require any expensive ongoing maintenance contracts since it was installed and managed by our organization.
• The negative aspect of this is if there was a major problem with the software, then it would require contacting the vendor, at which point it could become expensive for a service call.

Incentivized

• It helped us close some security gaps
• We had PT and cyber and Information security audit, one of the things was to implement an better AV and XDR

Incentivized