Breeze Church Management in Grand Rapids offers their eponymous church management platform, designed as an easy to use solution for tracking donations, communicating with congregants, and managing and registering for events.
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Pushpay
Score 8.9 out of 10
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Pushpay, headquartered in Auckland, offers a mobile payment application supporting church collections and other forms of tuition payment with easy to process donations, or otherwise collect customer payments with minimal difficulty.
It provides the best project management. We had used this application for a short term project and it gives complete info and management for the project.
PushPay has been fantastic for us in the implementation of events, especially in the processing of registration forms and collecting fees. PushPay has also been great in helping us receive donations and contributions to the church. Additionally, I have also used PushPay (specifically, the CRM database) to help in our process of Church Membership (receiving applications, registering attendance at our membership classes, etc).
Every experience I've had with Breeze's customer support has been... incredible. While being exceedingly polite, they are prompt and helpful. When addressing my concerns, they often anticipated other potential concerns and provide answers to them. Very proactive. The support staff seems to be very knowledgeable. I feel like there's no problem that could arise, that they couldn't tackle.
The access to support is excellent; however, the turnover with assigned account managers has been high over the years, which makes it challenging to build a lasting rapport. There have been some technical and functionality issues communicated over the years which have been received by the account manager. At the time, with responses such as "yes, we know it's an issue, and we're working on that, but we don't have a timeframe." These problems are never resolved, nor are progress reports or follow up ever addressed, then the account manager changes and the cycle starts again.
We had previously used a program called eGiving to receive online payments and contributions, and we have previously used PowerChurch as our CRM, and PushPay (including its Church Community Builder program) far excels both of these other programs. PushPay is more user friendly, and its financial program and its CRM program work much more effectively with one another.
