Pushpay

Pushpay

Pushpay

Overview

Reviews

Good Product...but Pricy

6
Pushpay is used as 3rd party payment software in which the organization receives both donations and payments for mission trips etc. It …

Pricing

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Pushpay

Pushpay

N/A
Unavailable

What is Pushpay?

Pushpay, headquartered in Auckland, offers a mobile payment application supporting church collections and other forms of tuition payment with easy to process donations, or otherwise collect customer payments with minimal difficulty.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

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Product Details

What is Pushpay?

Pushpay, headquartered in Auckland, offers a mobile payment application supporting church collections and other forms of tuition payment with easy to process donations, or otherwise collect customer payments with minimal difficulty.

Pushpay Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Alternatives

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Reviews and Ratings

(7)

Ratings

Likelihood to Recommend (1)

6.0
60%

Support Rating (2)

5.0
50%

Reviews

(1-1 of 7)
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February 14, 2020

Good Product...but Pricy

KZ
Kendra Zondervan
Director of Financial Operations
Radiant Church (Non-Profit Organization Management, 51-200 employees)
Score 6 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Pushpay is used as 3rd party payment software in which the organization receives both donations and payments for mission trips etc. It integrates with our church management software, where the contributions are then posted directly to a donor's profile for tax and record purposes.

Pros and Cons

  • User Friendly
  • Secure
  • Cannot give to more than one fund in a single transaction.
  • Cannot pull data from the church management software. Therefore, if donors give electronically and via cash or check (which is processed directly in Church management software), the donor cannot run one giving statement through Pushpay, which includes all of their gifts. Pushpay does allow check and cash scanning through their platform which can resolve the statement issue, however, they do not have image scanning software, therefore, a visual copy of checks or cash envelopes cannot be exported or retrieved.

Likelihood to Recommend

As the fees are incredibly high, I would not recommend smaller organizations with lower budgets. If an organization is looking to separate their electronic giving processing outside of their church management software to allow a consistent user experience regardless of a change from one church management platform to another, Pushpay is a great solution.

Support Rating

5
The access to support is excellent; however, the turnover with assigned account managers has been high over the years, which makes it challenging to build a lasting rapport. There have been some technical and functionality issues communicated over the years which have been received by the account manager. At the time, with responses such as "yes, we know it's an issue, and we're working on that, but we don't have a timeframe." These problems are never resolved, nor are progress reports or follow up ever addressed, then the account manager changes and the cycle starts again.