Pushpay

Pushpay

Score 8.9 out of 10
Pushpay

Overview

What is Pushpay?

Pushpay, headquartered in Auckland, offers a mobile payment application supporting church collections and other forms of tuition payment with easy to process donations, or otherwise collect customer payments with minimal difficulty.
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Pricing

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What is Pushpay?

Pushpay, headquartered in Auckland, offers a mobile payment application supporting church collections and other forms of tuition payment with easy to process donations, or otherwise collect customer payments with minimal difficulty.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is Pushpay?

Pushpay, headquartered in Auckland, offers a mobile payment application supporting church collections and other forms of tuition payment with easy to process donations, or otherwise collect customer payments with minimal difficulty.

Pushpay Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings

 (10)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Stephen Crawford | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
PushPay helps the church receive payments for events like our annual youth conference, our summer camp, and various conferences. Additionally, PushPay helps us receive online donations to our church. Lastly, PushPay is the company that owns our Church Community software, Church Community Builder, which has proven to be an invaluable resource to us in connecting with our congregants.
  • Receive payments for church events
  • Receive donations and contributions to the church
  • Help manage our CRM (church community database)
  • Ability to apply multiple discount codes on a single transaction
  • Church management software could be more aesthetically pleasing
  • Church management software could be slightly more user friendly in the "Process queues"
PushPay has been fantastic for us in the implementation of events, especially in the processing of registration forms and collecting fees. PushPay has also been great in helping us receive donations and contributions to the church. Additionally, I have also used PushPay (specifically, the CRM database) to help in our process of Church Membership (receiving applications, registering attendance at our membership classes, etc).
  • Security of information
  • Ability to keep track of contact info
  • Ability to effectively receive payments and contributions
  • PushPay has helped us as pastors connect more effectively with our congregants
  • PushPay has helped us put on increasingly professional events and conferences
  • PushPay has helped us effectively receive online payments and contributions
We had previously used a program called eGiving to receive online payments and contributions, and we have previously used PowerChurch as our CRM, and PushPay (including its Church Community Builder program) far excels both of these other programs. PushPay is more user friendly, and its financial program and its CRM program work much more effectively with one another.
Google Slides, Google Sheets, Todoist: To-Do List & Task Manager
February 14, 2020

Good Product...but Pricy

Score 6 out of 10
Vetted Review
Verified User
Pushpay is used as 3rd party payment software in which the organization receives both donations and payments for mission trips etc. It integrates with our church management software, where the contributions are then posted directly to a donor's profile for tax and record purposes.
  • User Friendly
  • Secure
  • Cannot give to more than one fund in a single transaction.
  • Cannot pull data from the church management software. Therefore, if donors give electronically and via cash or check (which is processed directly in Church management software), the donor cannot run one giving statement through Pushpay, which includes all of their gifts. Pushpay does allow check and cash scanning through their platform which can resolve the statement issue, however, they do not have image scanning software, therefore, a visual copy of checks or cash envelopes cannot be exported or retrieved.
As the fees are incredibly high, I would not recommend smaller organizations with lower budgets. If an organization is looking to separate their electronic giving processing outside of their church management software to allow a consistent user experience regardless of a change from one church management platform to another, Pushpay is a great solution.
  • Recurring giving schedules allow higher and more consistent electronic giving.
  • Time and cost savings with paperless statements.
  • The giving directly inside of our Church management platform (CCB) was not a great option as the mobile site was not as robust. Due to previous transitions between church management platforms, we did not want to migrate, giving from one software to another, which is both a detrimental change for users engaged, scheduled giving migrations, and administrative resources internally.
  • Online Giving.org was a product that we did not learn about until we had transitioned to Pushpay and is a newer company. That being said, the product is very comparable to Pushpay and also has many features that outperform Pushpay in addition to significantly lower processing fees with no contractual obligation. We are in the process of evaluating whether a transition from Pushpay to Online Giving.Org is better for our organization.
The access to support is excellent; however, the turnover with assigned account managers has been high over the years, which makes it challenging to build a lasting rapport. There have been some technical and functionality issues communicated over the years which have been received by the account manager. At the time, with responses such as "yes, we know it's an issue, and we're working on that, but we don't have a timeframe." These problems are never resolved, nor are progress reports or follow up ever addressed, then the account manager changes and the cycle starts again.
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