Item: Pushpay
Rating: 1
Author: Anthony Miller

Overall Satisfaction with Pushpay

Use Cases and Deployment Scope

We have used Pushpay for our donor giving management platform for ~8 years. They process all of our general and designated giving payments as well as our registration income for various events put on by our youth, kids, and adult ministry groups. They also manage your donor giving records for year-end receipts.

Pros and Cons

Pros

Robust platform
Known name

Cons

COST!
Customer service
Elimination of contracts

Return on Investment

Pushpay served as a fine giving platform and allowed for our church to move digitally well.
However, the inordinate fees and costs of their platform ate away at much too large of our donations. With the other platforms out there, it doesn't make sense for us to lock into contracts with excessively high fees.

Alternatives Considered

Tithe.ly and Planning Center

Pushpay's platform seems to have a slight edge on analytics of donors, but those features are not worth the excessively higher costs to us.

Key Insights

Do you think Pushpay delivers good value for the price?

Are you happy with Pushpay's feature set?

Did Pushpay live up to sales and marketing promises?

Did implementation of Pushpay go as expected?

I wasn't involved with the implementation phase

Would you buy Pushpay again?

Other Software Used

Planning Center, Tithe.ly

Likelihood to Recommend

In my experience, when it was time to move on to a new giving system, Pushpay was incredibly inflexible to work with. Because they operate on an annual contract basis, it made timing a successful transition to a new system essentially impossible for us. In our experience, when we communicated our intentions, they were initially receptive to working out a solution with us (such as moving to a month-to-month until the transition was complete). In our experience, once we made the transition, they withdrew on that willingness, so we have been paying $350/mo for the past 7 months for nothing, and we have a couple more to go. Unfortunately, it has been an incredibly unpleasant experience for us and it feels like we're being financially exploited and raked through the coals. I would strongly urge all to find a different platform for their giving processing. In my opinion, the idea of annual contracts should have died with the cable and cell phone packages from when I was a kid.

Comments

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In my opinion, Find a different platform!