What users are saying about
1 Rating
1 Rating
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Score 10 out of 100
1 Rating
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Score 1 out of 100

Likelihood to Recommend

Brightflag

I already recommend Brightflag to anyone and everyone who processes invoices. There is a lot of information and data that comes on these invoices, and having a system that streamlines the information in one place has been extremely useful for a department that is a cost center and needs a quick way to justify every spend.
Anonymous | TrustRadius Reviewer

TyMetrix 360°

This product has no redeeming features that I have found in comparison to the many other eBilling "solutions" I have used. They have no incentive to improve it because they offer law firms a very expensive monthly subscription service to assist them in using the system. So, they are being paid by the insurance companies to force law firms to use TyMetrix and then TyMetrix turns around and collects a second fee from the law firms to do what should be easy to do in the first place.
Andrew Simpson | TrustRadius Reviewer

Pros

Brightflag

  • Easy interface
  • Amazing customer service
  • Measurable impact on bottom line
Anonymous | TrustRadius Reviewer

TyMetrix 360°

  • I can think of no redeeming qualities of TyMetrix 360. It doesn't do anything as well as any other of the eBilling programs I have used.
Andrew Simpson | TrustRadius Reviewer

Cons

Brightflag

  • More bespoke flags
  • More benchmarking data
Anonymous | TrustRadius Reviewer

TyMetrix 360°

  • Let's start with a basic one: When you click on the "My Matters" tab, you should get to see your matters. Instead, you have to click on "all matters" and then search for your matters. The "My Matters" tab is useless.
  • The help section is abysmal. It has improved slightly over the past three years, but they don't seem to understand the areas where users need help.
  • It should be easy to submit invoices in an eBilling program. The program already has all of the matter data (client ID, Matter ID, tax ID, billing rates for each attorney etc.) associated with the matter. That should not need to be included in the LEDES file submission. You should be able to submit an invoice that has only the time duration, attorney initials, Phase and Task Codes, expense or time identification, and description of work for each line item with the program then assigning the rest of the info: billing rate (based upon attorney initials) , timeslip total (duration times billing rate), total for invoice, attorney tax id , client ID, matter ID, etc.
  • The program only works with Internet Explorer or Chrome. Both are major security risks for a law firm and should not be used for submission of confidential information. The program needs to be updated to work with other browsers.
Andrew Simpson | TrustRadius Reviewer

Usability

Brightflag

Brightflag 10.0
Based on 1 answer
Super easy to set up and use. The interface is intuitive, but it's worth spending some time getting used to seeing where the different "file cabinets" are located. I recommend having one person dedicated to the day-to-day management of the platform (separate from the reviewers and approvers), someone who just manages to upload the invoices, setting up new vendors, liaising with BF Support, but cross-training everyone who uses it on the broad functions.
Anonymous | TrustRadius Reviewer

TyMetrix 360°

No score
No answers yet
No answers on this topic

Support Rating

Brightflag

Brightflag 10.0
Based on 1 answer
Customer support is spectacular. Probably the single best quality of this product. They are quick to respond, quick to troubleshoot, and quick to offer suggestions on workarounds for things that might still be in the works (or unique to us). That level of agility and can-do attitude is what I needed in a partner like this.
Anonymous | TrustRadius Reviewer

TyMetrix 360°

No score
No answers yet
No answers on this topic

Alternatives Considered

Brightflag

No answers on this topic

TyMetrix 360°

In addition to ASCENT and TyMetrix, I've used LegalExchange, BottomLine, Advocator, CounselLink and Allegient. TyMetrix is, by far, the worst of the bunch. Although none of them are great, the others are far more user friendly than TyMetrix.
Andrew Simpson | TrustRadius Reviewer

Return on Investment

Brightflag

  • ROI has been superb: saw a 30% drop in legal spend (based on invoice amount) due to catching items that shouldn't have been charged or charges that exceeded agreed-upon caps.
  • Being able to add prior years' invoices to the system has been incredible since it allows for internal benchmarking and YoY comparison reporting.
Anonymous | TrustRadius Reviewer

TyMetrix 360°

  • The impact of this program on my law firm is entirely negative. I spend inordinate amounts of otherwise valuable billable time submitting my invoices. (I refuse to pay the exorbitant monthly subscription that will theoretically eliminate the user-unfriendly-ness of the product.
  • If you ae with an insurance company that is thinking of using this product, remember that we lawyers are your partners in defending your insureds. We don't object to you reviewing our bills and making sure that you are getting charged appropriately; but there are other eBilling solutions out there that won't be major headaches for the law firms on your panels. Get some lawyers to evaluate the eBilling programs you are considering and choose one that meets your needs without frustrating your law firms.
Andrew Simpson | TrustRadius Reviewer

Pricing Details

Brightflag

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TyMetrix 360°

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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