Bucher + Suter vs. Genesys Multicloud CX (discontinued)
Bucher + Suter vs. Genesys Multicloud CX (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Bucher + Suter | N/A | German company Bucher + Suter offers a suite of Cisco focused CRM connectors and tools for improving contact center operations, including agent and supervisor desktop technology, as well as the TAO and Fusion products for Cisco Finesse, to drive agent productivity. | N/A | |
Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
Bucher + Suter | Genesys Multicloud CX (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Bucher + Suter | Genesys Multicloud CX (discontinued) | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Bucher + Suter | Genesys Multicloud CX (discontinued) | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Bucher + Suter | Genesys Multicloud CX (discontinued) | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Bucher + Suter | Genesys Multicloud CX (discontinued) | |
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Likelihood to Recommend | - (0 ratings) | 7.7 (147 ratings) |
Likelihood to Renew | - (0 ratings) | 8.0 (26 ratings) |
Usability | - (0 ratings) | 6.9 (18 ratings) |
Availability | - (0 ratings) | 8.0 (4 ratings) |
Performance | - (0 ratings) | 7.1 (4 ratings) |
Support Rating | - (0 ratings) | 8.7 (21 ratings) |
In-Person Training | - (0 ratings) | 8.1 (3 ratings) |
Online Training | - (0 ratings) | 7.3 (2 ratings) |
Implementation Rating | - (0 ratings) | 3.8 (11 ratings) |
Configurability | - (0 ratings) | 6.5 (3 ratings) |
Ease of integration | - (0 ratings) | 2.1 (4 ratings) |
Product Scalability | - (0 ratings) | 7.3 (4 ratings) |
Vendor post-sale | - (0 ratings) | 7.3 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.3 (2 ratings) |
Bucher + Suter | Genesys Multicloud CX (discontinued) | |
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Likelihood to Recommend | Bucher + Suter No answers on this topic | Discontinued Products |
Pros | Bucher + Suter No answers on this topic | Discontinued Products |
Cons | Bucher + Suter No answers on this topic | Discontinued Products |
Likelihood to Renew | Bucher + Suter No answers on this topic | Discontinued Products |
Usability | Bucher + Suter No answers on this topic | Discontinued Products |
Reliability and Availability | Bucher + Suter No answers on this topic | Discontinued Products |
Performance | Bucher + Suter No answers on this topic | Discontinued Products |
Support Rating | Bucher + Suter No answers on this topic | Discontinued Products |
In-Person Training | Bucher + Suter No answers on this topic | Discontinued Products |
Online Training | Bucher + Suter No answers on this topic | Discontinued Products |
Implementation Rating | Bucher + Suter No answers on this topic | Discontinued Products |
Alternatives Considered | Bucher + Suter No answers on this topic | Discontinued Products |
Scalability | Bucher + Suter No answers on this topic | Discontinued Products |
Return on Investment | Bucher + Suter No answers on this topic | Discontinued Products |
ScreenShots | Genesys Multicloud CX (discontinued) Screenshots |