C2 ITSM vs. Mojo Helpdesk

Mojo Helpdesk

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
C2 ITSM	Score 6.0 out of 10	Mid-Size Companies (51-1,000 employees)	C2 is an integrated IT service management software designed for organizations. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating ticketing. C2 delivers enterprise service management solutions for either on-premise or cloud installation. It boasts fast configuration and onboarding to facilitate software transition without touching a single line of code or living in fear of the next upgrade. The web-based solution aims…	$44 per month per user
Mojo Helpdesk	Score 8.2 out of 10	N/A	Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.	$24 per month

Pricing

C2 ITSM

Mojo Helpdesk

Editions & Modules

Named License: $44
per month per user
Concurrent Licenses: $60
per month per user

Mini Me: $0
Includes 10 agents
Professional: $29
Includes 10 agents
Enterprise: $99
Includes 10 agents
Unlimited: $399
Unlimited agents

Offerings

Pricing Offerings
C2 ITSM	Mojo Helpdesk
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
Yes	Yes

Entry-level Setup Fee

$6,000 per installation

Optional

Additional Details

Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features.

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More Pricing Information

Community Pulse
	C2 ITSM	Mojo Helpdesk

Features

C2 ITSM

Mojo Helpdesk

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	C2 ITSM - Ratings	Mojo Helpdesk 9.8 1 Ratings 18% above category average
Organize and prioritize service tickets	00 Ratings	10.01 Ratings
Expert directory	00 Ratings	10.01 Ratings
Subscription-based notifications	00 Ratings	10.01 Ratings
ITSM collaboration and documentation	00 Ratings	9.01 Ratings
Ticket creation and submission	00 Ratings	10.01 Ratings
Ticket response	00 Ratings	10.01 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	C2 ITSM - Ratings	Mojo Helpdesk 10.0 1 Ratings 22% above category average
External knowledge base	00 Ratings	10.01 Ratings
Internal knowledge base	00 Ratings	10.01 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	C2 ITSM - Ratings	Mojo Helpdesk 10.0 1 Ratings 22% above category average
Customer portal	00 Ratings	10.01 Ratings
Social integration	00 Ratings	10.01 Ratings
Email support	00 Ratings	10.01 Ratings
Help Desk CRM integration	00 Ratings	10.01 Ratings

Best Alternatives
	C2 ITSM	Mojo Helpdesk
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	TeamDynamix IT Service Management (ITSM) Score 9.8 out of 10	Front Score 9.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	C2 ITSM	Mojo Helpdesk
Likelihood to Recommend	- (0 ratings)	10.0 (1 ratings)

User Testimonials
	C2 ITSM	Mojo Helpdesk
Likelihood to Recommend	Sherweb No answers on this topic	Metadot Corporation For a small business it is a very good value. Incentivized Verified User Anonymous Read full review
Pros	Sherweb No answers on this topic	Metadot Corporation User friendly- easy to setup and get running. Built in reports to improve and measure customer satisfaction. Always adding new features to enhance the product for the user. Support organization responds quickly to issues and questions. Incentivized Verified User Anonymous Read full review
Cons	Sherweb No answers on this topic	Metadot Corporation The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed. Text box section on the rating to have the option to tell why a low rating was given. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Sherweb No answers on this topic	Metadot Corporation Price and customer service. Incentivized Verified User Anonymous Read full review
Return on Investment	Sherweb No answers on this topic	Metadot Corporation Our company’s improved customer support response times and expert service has helped us make money. Incentivized Verified User Anonymous Read full review
ScreenShots	C2 ITSM Screenshots	Mojo Helpdesk Screenshots