Chose CA Service Management, with CA Service Desk Manager
iSupport and ServiceNow have much simpler interfaces and more easy-to-use customization tools built in. I was not available when the selection to use Service Desk was made.
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
CA Service Management | N/A | CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the 2018 acquisition. | N/A | |
iSupport | N/A | iSupport is the ITIL / ITSM flagship product from the long-established company of the same name in Washington state. | N/A |
CA Service Management, with CA Service Desk Manager | iSupport | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
CA Service Management, with CA Service Desk Manager | iSupport | |
---|---|---|
Considered Both Products | CA Service Management | iSupport No answer on this topic |
Top Pros | ||
Top Cons |
|
|
CA Service Management, with CA Service Desk Manager | iSupport | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| ||||||||||||||||||||||||
ITSM asset management |
| ||||||||||||||||||||||||
Change management |
|
CA Service Management, with CA Service Desk Manager | iSupport | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CA Service Management, with CA Service Desk Manager | iSupport | |
---|---|---|
Likelihood to Recommend | 9.0 (12 ratings) | 8.0 (1 ratings) |
Likelihood to Renew | 4.1 (6 ratings) | - (0 ratings) |
CA Service Management, with CA Service Desk Manager | iSupport | |
---|---|---|
Likelihood to Recommend | Broadcom | iSupport |
Pros | Broadcom | iSupport |
Cons | Broadcom | iSupport |
Likelihood to Renew | Broadcom | iSupport No answers on this topic |
Alternatives Considered | Broadcom | iSupport No answers on this topic |
Return on Investment | Broadcom | iSupport |
ScreenShots |