What users are saying about
3 Ratings
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Score 3.1 out of 100
11 Ratings
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Score 5.2 out of 100

Likelihood to Recommend

CA Unicenter NSM (Discontinued)

It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.
Anonymous | TrustRadius Reviewer

Observium

  • If you are on a budget, this is one heck of a tool for the price (including the ~$200/year for the Pro subscription).
  • If you are OK with maintaining and updating open source tools, this is a great tool.
  • If you are afraid of the Linux command line or live in a Windows-centric world, this might not be the tool for you.
  • If you can't stand things occasionally not working, this is probably not a good fit.
Derek Dolan | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

CA Unicenter NSM (Discontinued)
6.0
Observium
Automated alerts and notifications
CA Unicenter NSM (Discontinued)
6.0
Observium

Management Tasks

CA Unicenter NSM (Discontinued)
6.0
Observium
Patch Management
CA Unicenter NSM (Discontinued)
5.0
Observium
Service configuration management
CA Unicenter NSM (Discontinued)
8.0
Observium
Software and hardware inventory
CA Unicenter NSM (Discontinued)
5.0
Observium

Reporting

CA Unicenter NSM (Discontinued)
5.5
Observium
Performance data reports
CA Unicenter NSM (Discontinued)
5.0
Observium
Customizable reporting
CA Unicenter NSM (Discontinued)
7.0
Observium
Data visualization
CA Unicenter NSM (Discontinued)
5.0
Observium
Risk analysis
CA Unicenter NSM (Discontinued)
5.0
Observium

Security

CA Unicenter NSM (Discontinued)
2.0
Observium
Antivirus and malware management
CA Unicenter NSM (Discontinued)
2.0
Observium

Pros

CA Unicenter NSM (Discontinued)

  • ITIL ticketing (incidents, problems, etc.).
  • Change orders.
  • Matching up its asset management system with incidents/change orders.
Anonymous | TrustRadius Reviewer

Observium

  • SNMP monitoring
  • Easy to set up initially
  • Alerting
Anonymous | TrustRadius Reviewer

Cons

CA Unicenter NSM (Discontinued)

  • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
  • It's complicated - We do routine internal training just to get people to use it correctly.
  • It doesn't have an automated way of discovering assets. Everything has to be force-fed.
Anonymous | TrustRadius Reviewer

Observium

  • The UI is pretty robust and succinct. It might be beneficial to have favorites for complex network schemas.
  • Historical searching based on X time frame.
  • More customized dashboards.
Anonymous | TrustRadius Reviewer

Support Rating

CA Unicenter NSM (Discontinued)

CA Unicenter NSM (Discontinued) 2.0
Based on 2 answers
We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.
Anonymous | TrustRadius Reviewer

Observium

Observium 5.0
Based on 2 answers
It's open source. Your mileage may vary. Sometimes the provided documentation is beyond frustrating, other times it's right on the mark.
Derek Dolan | TrustRadius Reviewer

Alternatives Considered

CA Unicenter NSM (Discontinued)

I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.
Anonymous | TrustRadius Reviewer

Observium

SolarWinds does when Observium can do but for a much larger price tag. That is what the decision came down to.
Anonymous | TrustRadius Reviewer

Return on Investment

CA Unicenter NSM (Discontinued)

  • It helped make us an ITIL shop.
  • It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
  • Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.
Anonymous | TrustRadius Reviewer

Observium

  • Observium is enterprise-level network monitoring without the cost involved.
Anonymous | TrustRadius Reviewer

Pricing Details

CA Unicenter NSM (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Observium

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

CA Unicenter NSM (Discontinued)
3.0
Observium
2.5

Support Rating

CA Unicenter NSM (Discontinued)
2.0
Observium
5.0

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