What users are saying about
3 Ratings
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Score 3.1 out of 100
12 Ratings
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Score 5.5 out of 100

Feature Set Ratings

    Monitoring Tasks

    6.0

    CA Unicenter NSM (Discontinued)

    60%

    Observium

    Feature Set Not Supported
    N/A
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 1/1 features

    Automated alerts and notifications

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Management Tasks

    6.0

    CA Unicenter NSM (Discontinued)

    60%

    Observium

    Feature Set Not Supported
    N/A
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 3/3 features

    Patch Management

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Service configuration management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Software and hardware inventory

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Reporting

    5.5

    CA Unicenter NSM (Discontinued)

    55%

    Observium

    Feature Set Not Supported
    N/A
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 4/4 features

    Performance data reports

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Customizable reporting

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Data visualization

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Risk analysis

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Security

    2.0

    CA Unicenter NSM (Discontinued)

    20%

    Observium

    Feature Set Not Supported
    N/A
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 1/1 features

    Antivirus and malware management

    2.0
    20%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • CA Unicenter Network and Systems Management (Discontinued) is rated higher in 1 area: Likelihood to Recommend
    • Observium is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    3.0

    CA Unicenter NSM (Discontinued)

    30%
    1 Rating
    2.0

    Observium

    20%
    3 Ratings

    Support Rating

    2.0

    CA Unicenter NSM (Discontinued)

    20%
    2 Ratings
    5.0

    Observium

    50%
    2 Ratings

    Likelihood to Recommend

    Broadcom

    It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.
    Read full review

    Observium

    • If you are on a budget, this is one heck of a tool for the price (including the ~$200/year for the Pro subscription).
    • If you are OK with maintaining and updating open source tools, this is a great tool.
    • If you are afraid of the Linux command line or live in a Windows-centric world, this might not be the tool for you.
    • If you can't stand things occasionally not working, this is probably not a good fit.
    Read full review

    Pros

    Broadcom

    • ITIL ticketing (incidents, problems, etc.).
    • Change orders.
    • Matching up its asset management system with incidents/change orders.
    Read full review

    Observium

    • SNMP monitoring
    • Easy to set up initially
    • Alerting
    Read full review

    Cons

    Broadcom

    • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
    • It's complicated - We do routine internal training just to get people to use it correctly.
    • It doesn't have an automated way of discovering assets. Everything has to be force-fed.
    Read full review

    Observium

    • The UI is pretty robust and succinct. It might be beneficial to have favorites for complex network schemas.
    • Historical searching based on X time frame.
    • More customized dashboards.
    Read full review

    Pricing Details

    CA Unicenter NSM (Discontinued)

    Starting Price

    Editions & Modules

    CA Unicenter NSM (Discontinued) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Observium

      Starting Price

      $0

      Editions & Modules

      Observium editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Support Rating

        Broadcom

        We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.
        Read full review

        Observium

        It's open source. Your mileage may vary. Sometimes the provided documentation is beyond frustrating, other times it's right on the mark.
        Read full review

        Alternatives Considered

        Broadcom

        I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.
        Read full review

        Observium

        SolarWinds does when Observium can do but for a much larger price tag. That is what the decision came down to.
        Read full review

        Return on Investment

        Broadcom

        • It helped make us an ITIL shop.
        • It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
        • Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.
        Read full review

        Observium

        • Observium is enterprise-level network monitoring without the cost involved.
        Read full review

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