<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
261 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 3.1 out of 100

SolarWinds Network Configuration Manager (NCM)

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
261 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Feature Set Ratings

    Monitoring Tasks

    6.0

    CA Unicenter NSM (Discontinued)

    60%

    SolarWinds Network Configuration Manager (NCM)

    Feature Set Not Supported
    N/A
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 1/1 features

    Automated alerts and notifications

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Management Tasks

    6.0

    CA Unicenter NSM (Discontinued)

    60%

    SolarWinds Network Configuration Manager (NCM)

    Feature Set Not Supported
    N/A
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 3/3 features

    Patch Management

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Service configuration management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Software and hardware inventory

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Reporting

    5.5

    CA Unicenter NSM (Discontinued)

    55%

    SolarWinds Network Configuration Manager (NCM)

    Feature Set Not Supported
    N/A
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 4/4 features

    Performance data reports

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Customizable reporting

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Data visualization

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Risk analysis

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Security

    2.0

    CA Unicenter NSM (Discontinued)

    20%

    SolarWinds Network Configuration Manager (NCM)

    Feature Set Not Supported
    N/A
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 1/1 features

    Antivirus and malware management

    2.0
    20%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • SolarWinds Network Configuration Manager (NCM) is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    3.0

    CA Unicenter NSM (Discontinued)

    30%
    1 Rating
    8.8

    SolarWinds Network Configuration Manager (NCM)

    88%
    143 Ratings

    Likelihood to Renew

    CA Unicenter NSM (Discontinued)

    N/A
    0 Ratings
    7.7

    SolarWinds Network Configuration Manager (NCM)

    77%
    4 Ratings

    Usability

    CA Unicenter NSM (Discontinued)

    N/A
    0 Ratings
    7.1

    SolarWinds Network Configuration Manager (NCM)

    71%
    8 Ratings

    Support Rating

    2.0

    CA Unicenter NSM (Discontinued)

    20%
    2 Ratings
    7.7

    SolarWinds Network Configuration Manager (NCM)

    77%
    13 Ratings

    Online Training

    CA Unicenter NSM (Discontinued)

    N/A
    0 Ratings
    10.0

    SolarWinds Network Configuration Manager (NCM)

    100%
    1 Rating

    Implementation Rating

    CA Unicenter NSM (Discontinued)

    N/A
    0 Ratings
    9.1

    SolarWinds Network Configuration Manager (NCM)

    91%
    6 Ratings

    Likelihood to Recommend

    Broadcom

    It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.
    Read full review

    SolarWinds

    Solarwinds Network configuration manager is great and robust for a high ended environment where we have hundreds and thousands of devices and tools for configuration and monitoring. And if the scope is limited, I don't think it is appropriate to use it there.
    Read full review

    Pros

    Broadcom

    • ITIL ticketing (incidents, problems, etc.).
    • Change orders.
    • Matching up its asset management system with incidents/change orders.
    Read full review

    SolarWinds

    • Integrates with Network Performance Management for Alerting and Reporting.
    • NetPath and detects issues due to Configuration Change.
    • Keeps a record of which user made the change.
    • Which devices are not being backed up, devices where backups are failing, dashboard and alerting available.
    Read full review

    Cons

    Broadcom

    • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
    • It's complicated - We do routine internal training just to get people to use it correctly.
    • It doesn't have an automated way of discovering assets. Everything has to be force-fed.
    Read full review

    SolarWinds

    • For our use case, it does everything great and some of the features we underutilize but I would like to be able to set a configuration baseline when initially adding a node instead of after the configuration is pulled but it's not a particularly big deal to let it pull the configuration then set it as the baseline.
    Read full review

    Pricing Details

    CA Unicenter NSM (Discontinued)

    Starting Price

    Editions & Modules

    CA Unicenter NSM (Discontinued) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      SolarWinds Network Configuration Manager (NCM)

      Starting Price

      Editions & Modules

      SolarWinds Network Configuration Manager (NCM) editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        Optional

        Additional Details

        Pricing Info

        Likelihood to Renew

        Broadcom

        No answers on this topic

        SolarWinds

        I simply love this product for what it does. it backups our configs and stores them so i don't have to worry about if we have current configs. It allows me to recover from a cisco failure in a matter of minutes rather than hours. I only have to copy and paste instead of recreate. so the maximum downtime we have is the time it takes to get the physical hardware replaced
        Read full review

        Usability

        Broadcom

        No answers on this topic

        SolarWinds

        The user interface is lacking. It is difficult to navigate at times and things can be done multiple ways. Quite often I am confused by how their notification structure works. It is not very intuitive. They do offer a free Academy. They also offer a community of other technical folks. I have enjoyed both.
        Read full review

        Support Rating

        Broadcom

        We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.
        Read full review

        SolarWinds

        To be fair, I have not had to involve Support in a number of years, but when I did, I was greeted with enthusiastic engineers who wanted to understand and solve the issue. It was a fairly complex scenario and I have discovered in my most recent implementation that engineering included that option as a standard now.
        Read full review

        Online Training

        Broadcom

        No answers on this topic

        SolarWinds

        Solarwinds has actually produced new training since I last used it that is available on their site at any time. Their previous training was more than enough to get us started but now there is significantly more content. Since I'm comfortable with the Orion platform and the products we use I haven't checked the new training out yet but we have new staff go through portions of that training and they always come away with an understanding of the platform and ready to use it
        Read full review

        Implementation Rating

        Broadcom

        No answers on this topic

        SolarWinds

        Change management played a key role in our organisation. We didn't have any major downtime but it was crucial for us to get his product.
        Read full review

        Alternatives Considered

        Broadcom

        I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.
        Read full review

        SolarWinds

        At the time SolarWinds was the biggest player in the space and their whole portfolio was very comprehensive. As time progressed and newer technologies came about (i.e. SDWAN) their products couldn't keep up with the consumer demands and changing market. Security became such a big focus that once Solarwinds got hacked we had to remove all their products from our environment
        Read full review

        Return on Investment

        Broadcom

        • It helped make us an ITIL shop.
        • It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
        • Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.
        Read full review

        SolarWinds

        • Saves 100s of hours a year in man hours over manual configuration.
        • Saved easily 50k in lost revenue when a switch rebooted with months old unsaved configuration. NCM let us quickly restore a snapshot of the running config from the previous day.
        • Saves us several man hours per week of config auditing by reducing all changes to a summary email.
        Read full review

        Screenshots

        Add comparison