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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Calibre

    Score9 out of 10
    N/ACalibre is call center recording software from HigherGround, Inc..N/A

    Maestro

    Score8.7 out of 10
    N/AMaestro is an employee performance and talent mangement software solution offered by Madison.N/A
    Pricing
    CalibreMaestro
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    CalibreMaestro
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    CalibreMaestro
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    Playvox
    Score6.7 out of 10
    Quantum Workplace Engagement Surveys and Pulses
    Score10 out of 10
    Enterprises
    Calabrio WFM
    Score8.1 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CalibreMaestro
    Likelihood to Recommend
    9.0
    (5 ratings)
    8.0
    (3 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    8.5
    (2 ratings)
    10.0
    (1 ratings)
    User Testimonials
    CalibreMaestro
    Likelihood to Recommend
    HigherGround, Inc.
    Without a doubt, we have loved this software because of how easy it is to use and how useful it has been for us. We have been able to supervise communications between employees, customers, and suppliers, monitoring that our rules and policies are met at all scales, improving performance and productivity at work.
    Incentivized
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    Madison
    Maestro is well suited for demand planning scenarios if you need to adjust your plan based on historical data. With the Demand Override option, the plan can be easily derived to the least granular level of the hierarchy. There are ML features to handle the outliers in our plan. This is less appropriate if you want to migrate more custom and complex logic from SAP APO.
    Incentivized
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    Pros
    HigherGround, Inc.
    • Management of multiple formats - Calibre does an excellent job handling multiple copies of digital media in different formats, making it available to users in their choice of format.
    • Robust plug-in system - Calibre has a robust plugin system that support extensibility from it's wide user base. Anything from managing metadata to integration with other applications.
    • Built in reader - Calibre has a built in reader for digital media files, enabling users to view the content before deciding to download the content to their device.
    Incentivized
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    Madison
    • Customer Support - I appreciate that I always get a quick response, if not immediate with easy to follow solutions to my concerns/issues. Their customer support team is always positive, friendly and helpful!
    • Easy to Learn and Understand - I am not great with technology but I find Maestro easy to learn, use and navigate. It is very user friendly.
    • Ability to Easily Update Charges - I appreciate the ease of access to Member and guest billing and folios and how easy it is for me to post, remove or reverse charges as need be.
    • One Interface - I appreciate being able to track member information and reservations in one area! What a great tool.
    Incentivized
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    Cons
    HigherGround, Inc.
    • I'd like to see more customization.
    • More plugins and plugin notifications.
    Incentivized
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    Madison
    • No ability to view contact information from a home screen (must click into profile to see phone number)
    • Feels a bit archaic
    • Would be nice to see "flags" or ways to mark students for calling
    • Wish that the 'attempted call' option turned a student yellow instead of keeping them red
    Incentivized
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    Likelihood to Renew
    HigherGround, Inc.
    No answers on this topic
    Madison
    Maestro is what we are comfortable with and probably what we'll stay with, but it can be slow at times and lacks certain functionalities
    Incentivized
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    Usability
    HigherGround, Inc.
    No answers on this topic
    Madison
    AI guidance can be used to identify the outliers with minimal time. The system will provide the high-priority exceptions with clear context and suggested actions. If we modify the forecast, it will immediately recalculate the capacity, component availability, and margin impacts. Demand Preview and Supply Network planning can provide KPIs like Total Demand and Total Supply forecast. These KPIs can be used to check the performance of the production plants.
    Incentivized
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    Support Rating
    HigherGround, Inc.
    Not only has the customer support for Calibre been great, but the community surrounding it is great too. Users are ready and willing to jump in to help you solve a particular issue you're encountering with Calibre. As a result, I've expanded what we do with Calibre quite a bit through community support of its plugin infrastructure.
    Incentivized
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    Madison
    I love Maestro support! They are always available or get back to you quickly. The employees that work at Maestro must get treated well because they are always positive and patient on the phone with me. And, even though I am not great with technology they always help me find a solution.
    Incentivized
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    Alternatives Considered
    HigherGround, Inc.
    Calibre, like Acrobat, offers the user the ability to be able to view a digital ebook whether from online or off-line. But Acrobat can only open PDF files. Calibre can open & convert multiple digital file formats.
    Incentivized
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    Madison
    I have experience with SAP IBP in my previous organization. Compared to IBP, Maestro uses the concurrent planning engine. The Performance of Maestro is better. SAP IBP is mainly built for the SAP Environment. Maestro can be used with different ERP systems as well. We were having some non-APO market planning. Maestro can be used to address this scenario as well.
    Incentivized
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    Return on Investment
    HigherGround, Inc.
    • Increased the learning time of my team.
    • Allowed for easy exchange of lengthy documents.
    • Provided more up to date general knowledge for the departments.
    Incentivized
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    Madison
    • At one point our step pricing was not working properly so we did lose some room revenue. Maestro helped us get this resolved.
    • Maestro saves time, which saves money, by having all of our member billing, reservations and more in one location.
    • No other impacts that I can think of.
    Incentivized
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