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CallBotics vs. Genesys IVR

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallBotics
Score 0.0 out of 10
N/A
CallBotics is an autonomous AI voice platform designed to deliver human-like conversations, 24/7 availability, and fast, accurate responses across operational and customer service workflows in sectors such as Contact Center, Healthcare, Insurance, Legal, E-commerce, Telecom, and Travel & Hospitality. Designed with compassion and powered by cutting-edge AI, CallBotics helps organizations reduce costs, remove inefficiencies, and scale with confidence.N/A
Genesys IVR
Score 4.8 out of 10
N/A
Genesys provides IVR (interactive voice response) products and services.N/A
Pricing
CallBoticsGenesys IVR
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CallBoticsGenesys IVR
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
CallBoticsGenesys IVR
Best Alternatives
CallBoticsGenesys IVR
Small Businesses
RingCentral Contact Center
RingCentral Contact Center
Score 8.1 out of 10
RingCentral Contact Center
RingCentral Contact Center
Score 8.1 out of 10
Medium-sized Companies
Zoom Contact Center
Zoom Contact Center
Score 8.3 out of 10
Zoom Contact Center
Zoom Contact Center
Score 8.3 out of 10
Enterprises
Verint Speech and Text Analytics
Verint Speech and Text Analytics
Score 8.4 out of 10
Verint Speech and Text Analytics
Verint Speech and Text Analytics
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CallBoticsGenesys IVR
Likelihood to Recommend
-
(0 ratings)
9.3
(2 ratings)
User Testimonials
CallBoticsGenesys IVR
Likelihood to Recommend
CallBotics
No answers on this topic
Genesys
Genesys IVR is an industry-leading IVR application. IVR is one of the core features of a contact center system and Genesys IVR plays an important role in Genesy's offering. The capability to customize it using code, and its ability to write complex backend logic, makes it a very powerful application capable of providing the end-users a plethora of options and enhancing the end-users CX.
Verified User
Anonymous
Read full review
Pros
CallBotics
No answers on this topic
Genesys
  • Route large volume of clients to the correct queue
  • Enable customization of IVR messages and routing
  • Enable flexibility to control which specific clients get routed to with teams or agents.
Verified User
Anonymous
Read full review
Cons
CallBotics
No answers on this topic
Genesys
  • UI Could be made more user friendly
  • Better reporting capabilities
  • Code Versioning
Verified User
Anonymous
Read full review
Alternatives Considered
CallBotics
No answers on this topic
Genesys
Tested this software. I did not find it met our business needs
Verified User
Anonymous
Read full review
Return on Investment
CallBotics
No answers on this topic
Genesys
  • Enhanced CX
  • A useful touchpoint in the customer journey
  • Taking Digital Banking to the next level
Verified User
Anonymous
Read full review
ScreenShots